Can't sign in because the credentials are "in danger"

Discus and support Can't sign in because the credentials are "in danger" in XBoX Accessibility to solve the problem; Please i want to know why this happens when i try to log in on my old account, it says: We need help to protect the account We have detected unusual... Discussion in 'XBoX Accessibility' started by BluetoothCorrupto, Nov 22, 2023.

  1. Can't sign in because the credentials are "in danger"


    Please i want to know why this happens when i try to log in on my old account, it says:

    We need help to protect the account

    We have detected unusual activity in the Microsoft account [mail] or we believe the credentials are at risk.

    For security reasons and to ensure that no one else has access to the account, identity verification and a password change will be requested.

    and when i send the form it says its invalid and i cant recover my account. also i dont have the phone number associated to that account anymore.

    :)
     
    BluetoothCorrupto, Nov 22, 2023
    #1
  2. BluetoothCorrupto Win User

    Can't sign in because the credentials are "in danger"

    Hey, sorry but when i send the form, it says its invalid and the provided information was not enough, and it asks me to send another form.
  3. Daniel Gill_354 Win User

    Can't sign in because the credentials are "in danger"

    Hi BluetoothCorrupto, my name is Daniel and I would be happy to help.

    For security measures, Microsoft implements this type of thing in the accounts because it surely detected some unusual activity. If it asks for identity verification, it should give you the option to place it. In case you do not have the option to verify your account, the only option is through the recovery form.

    https://account.live.com/acsr

    You mentioned that you have already tried it but believe me it is the only solution, since support does not help with this type of case (recovering accounts), so the only alternative is the form.

    I hope you understand, I wish you good luck.

    Best regards,
    Daniel.
  4. Daniel Gill_354 Win User

    Can't sign in because the credentials are "in danger"

    I'm sorry to hear that the problem still persists and you can't fill out the form. As I mentioned before, I am only a player like you and a user of the Microsoft forum, so I can't do anything else except guide you to a solution and from what I understand this is the only way to recover the account.

    You can also get a little more information by contacting Support to get a little more help, however they cannot help you recover the account. I can only give you some useful information or guide you towards a solution just like me.

    Support: https://support.xbox.com/contact-us/

    I hope you understand, I wish you good luck.
  5. Miss Ermine Win User

    Sign In Credentials

    Hey there ToxicantOhio2, are you able to go to the account page listed? What happens when you try that? Also what happens when you try to download it? Please make a new thread with these details and we'll get to the bottom of it! :)
  6. ToxicantOhio2 Win User

    Sign In Credentials

    Mine say the same thing...and i dont know what it mean!
Thema:

Can't sign in because the credentials are "in danger"

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