Can't share PUBG video with Xbox live app windows10

另外，我的xbox(windows10)在“剪辑”里也找不到上 的选项，是一定要上 到xbox live才能分享吗

[Translation - In addition, my xbox (windows10) can't find the upload option in "Clip". Is it necessary to upload it to xbox live to share it?]

Hi,

There are many possible reasons why you are unable to share a video using the Game DVR in the Xbox App. It is possible that the video file format is not supported or the video is corrupted. To properly isolate your concern, please provide us the following
information:

• Are you unable to share all the videos that you upload using the Game DVR?
• What is the exact error message when you tried to share the video?
• Are you sharing the video on the Xbox App activities page only or with your Social Media apps like Facebook and Twitter?

In the meantime, you may perform the suggested solutions from this
link to resolve your concern.

for some reason i was able to share a clip but for another game so it may have to do with the game the error i got when i tried to share the video is You can't share game clips

There might be a problem with the service, or it could be because of your privacy settings or past behavior. to check your privacy settings, go to Xbox.com.

and to answer your last question im only sharing the clips on the Xbox app

Thank you for the reply. We're doing our best to investigate the issue so that we could identify what's causing you unable to post trimmed captures in the Xbox app. May I know if the issue started after installing the Windows Update on your computer? We're
suspecting that the update is affecting the functionality of the Xbox app. Also, can you check if there's an update available for Xbox Game Bar in the Windows Store?

Again, sorry for the delay. This issue started long before the windows update. I noticed it starting to happen around March/April. Before then, I was able to do this swiftly. I also ensured that the app on the Store was updated, which it is. I just tried
this with a brand new clip that I recorded on my xbox from PUBG. When I download the clip so I can trim it, it crashed the app at 98%. When I reloaded the app, it was in fact downloaded. So I trimmed the original clip which worked fine. But then when I tried
to upload the clip, it says Sorry, this capture can't be shared We don't recognize this game". I traced the folder on my computer and the path is as follows: C:\Users\Jacob\Videos\Captures. I can play the video on both the xbox app and on my computer, but
it doesn't want to upload. Do you think this could be a problem with my path or my computer?

ALSO, the trimming function ON THE XBOX ITSELF doesn't work for me either! I trim a video and it freezes at about 75%. This is so frustrating! It is worth noting that my DVR is set to record 2 minutes at a time. Do you think this has anything to do with
it?

So I think I discovered the root cause of the app saying "Sorry, this capture can't be shared We don't recognize this game". I noticed that when I click "My Games" It says I have no games. This is strange because I own many many
games. It is also worth noting that I Game Share as well. The crazy thing is that PUBG is a game I personally paid for.

So as soon as I download the clip, the tags on the clip stating which game it is goes away and says "unknown". That is why it will not let me upload the clip.

Okay, update. I tried downloading the Xbox Beta app. When I upload my trimmed clip, it lets me select which game I want to upload it as. So I select PUBG and it continues uploading the clip. However, we are now back at my original problem...It crashes at
about 96% and doesn't ever upload!

If you have a mobile game clip what you've recorded to your phone using a screen capture app or something like that, you can't upload that video to Xbox Live.

Sorry, but that's not the way it works. You can download, edit and upload back
to Xbox Live only those game clips that
you’ve recorded with the Game DVR feature.

Step 1: Upload the video to Xbox Live (what you want to edit)

Step 2: Once it's uploaded to the Xbox Live, download it to your Win10 PC via Xbox App

Step 3: Edit, trim and save the new game clip

• Edit and share game clips with Game DVR in the Xbox app on Windows 10

Step 3: Upload your edited video back to Xbox Live

Hi, thanks for your reply; I am aware that I can't share externally captured footage on the console itself - when choosing to capture to an external drive the console says that the footage will have to be shared via a PC. However, when I try to do so, the
Windows 10 Xbox app can't recognise the games that the captures were made from, so it won't let me upload them to Xbox Live.

Do I need to change some properties within Windows for each video file, so that the Xbox app will recognise them - if so, how do I do this?

Thanks.