Can't send messages or talk to anyone

KoRuPTeD ViiPeR · Dec 27, 2015

Alright that title was to fool someone to actually hopefully respond to my issue. Basically my issue here is that I was suspended for sending racist and terrible messages to all of my friends.. But the thing is, I was hacked by someone and these messages
were sent out of my control. I did a Case Review yet the decision was upheld. Basically what they were implying that even if you get HACKED, and they do stuff OUT OF YOUR CONTROL, you are still held responsible. Not only am I really
[Mod Removed - Please do not attempt to bypass the word filter. See Forum Guidelines.] *** off about this, but I am also baffled at the lack of logic and just plain decency from the people who judge Cases. Why am I responsible from someone
who hacked my *** account and did these horrific things. I don't even approve of this ***! I gasped when I saw what the messages said when I read them the next day. I, in all honesty, think that the team who judge the case need to get some logic here, I did
nothing wrong... The PIECE OF *** who hacked my *** account should be held responsible, and I know who he is! Yet I am the one who is getting the punishment. There is my rant and I hope to get an actual response that uses logic and reason from the support....

:)

TriplejArtic · Dec 27, 2015

Fis the enforcement system

I was communication banned two weeks ago. It was supposed to end yesterday but it now says its over and I still can't talk to anyone or send messages. Someone please help me.

SuPrA420X · Dec 27, 2015

Banned when I should not be banned

I got unbanned on whensday 21/6/17 and it is Sunday for me in Australia and I still can't talk or send messages and in my enforcement history it says everything is fine/ up to date idk why I can't talk to anyone please fix the problem

Misses Quinzel · Dec 28, 2015

Hey there, KoRuPTeD LeGeNd! I'm very sorry to see your situation, however we are unable to assist with any Enforcement actions. The only team that is able to assist you is the Enforcement team through the Enforcement site. Unfortunately, it appears that
they have upheld their decision.

For more information on Enforcement actions, please check out the
Enforcement site. Thanks for understanding.

MaNaGarM9

I've fixed it, all i had to do is verify my account by phone.

Anyway thanks for help

choppyseize

Are you in a family account with restrictions? You may have to have your parents make some adjustments for you .

Boombaa

Hi,

You probably are under a communication suspension, check your mailbox as you should receive a mail, also check your

Enforcement History.

MaNaGarM9

Just checked my mail and there's nothing about a suspension only "welcome to microsoft team" etc and my enforcement history is perfect

bowski477

Have you tried the troubleshooting steps outlined
HERE

If that does not fix the problem you may need to contact official support given how long this issue has been ongoing.

support.xbox.com/contact-us

Can't send messages or talk to anyone