Can't Send Code to Phone, Desperately Trying to Get Old Account Back

Discus and support Can't Send Code to Phone, Desperately Trying to Get Old Account Back in XBoX Accessibility to solve the problem; Hey all, I'm having an issue that I've been desperately trying to resolve. I'm trying to recover an account. I haven't used it in almost a decade. I... Discussion in 'XBoX Accessibility' started by GHOST R3V0LV3R, Nov 8, 2021.

  1. GHOST R3V0LV3R
    GHOST R3V0LV3R Guest

    Can't Send Code to Phone, Desperately Trying to Get Old Account Back


    Hey all,

    I'm having an issue that I've been desperately trying to resolve. I'm trying to recover an account. I haven't used it in almost a decade. I tried to send a code to my cell phone to reset the password, but the code never came. When I refreshed my browser and went to send a code again, it said, "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." No matter how many times I try, this error code keeps popping up. The account was linked to a very old AOL account that has since been terminated due to inactivity and there's absolutely no way to get a code sent to that email. I've reached my daily limit of submitting Recovery Account forms and I just don't know what else to do.

    :)
     
    GHOST R3V0LV3R, Nov 8, 2021
    #1
  2. Onyx Is Here Win User

    Can't Send Code to Phone, Desperately Trying to Get Old Account Back

    If you know your account details and can't use the other options then try going to https://support.xbox.com and click on Contact Us. If it requires sign in then create a new account with a different email address. Ask to be escalated to a Microsoft Advocate and see if they can adjust your contact info from there.
  3. GHOST R3V0LV3R Win User

    Can't Send Code to Phone, Desperately Trying to Get Old Account Back

    Quick update. I discovered the email tied to the account thanks to Microsoft Support. However, it's an AOL account I haven't used in many years, and AOL permanently deletes unused accounts after a certain amount of time. I contacted AOL to reinstate the account, to which they said there's just no way they can do it. Wonderful. Still have the cell phone number linked to the account, but apparently, I cannot use it to recover my account, per Microsoft Support. So now I'm trying to sift through generic AOL support responses given by their agents to reactivate the account, as the Microsoft Agent assured me the AOL account is absolutely still available since if it was permanently disabled, my Xbox account would have gone with it.
  4. GHOST R3V0LV3R Win User

    Can't Send Code to Phone, Desperately Trying to Get Old Account Back

    OK, thank you for the tip. Might take a week or so, depending on their response rate, but I will update the forum once the issue is resolved.
  5. GHOST R3V0LV3R Win User

    Can't Send Code to Phone, Desperately Trying to Get Old Account Back

    How do I set this up if I can't even access the account to configure the proper settings?
  6. Onyx Is Here Win User

    Can't Send Code to Phone, Desperately Trying to Get Old Account Back

    Sorry to hear it. If you're having trouble with getting a code to your phone I'd like to suggest downloading the Authy app to your desktop and see if you can add Microsoft to it. It will supply a useable code for you.
Thema:

Can't Send Code to Phone, Desperately Trying to Get Old Account Back

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