cant send a text to my phone via Help us protect your account

Hi PotatoForever1,

Greetings! Thank you for posting in Xbox Forums. We are happy to help.

We know how important it is to verify your account based on the security information you have associated it with. We understand that you are trying to access your account now and the sending of verification code to your phone is not an option. Let us check on this together and sort this out in timely manner.

Based on your description, you will be able to send a code using the email option, may we know if you have tried accessing your account on different device? Will the issue persist?

Is your security info in pending or did you notice any error code or message while trying to sign into your account?

May we ask if you have set two-step verification to your account?

For future reference, you may check these support articles:

Microsoft account security info & verification codes

How to add security info to your Microsoft account

“Your security info change is still pending” or “You can’t access this site right now” Microsoft account message

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi PotatoForever1,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hi PotatoForever1,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

I did find this article - https://support.microsoft.com/en-us/help/13956/microsoft-account-temporarily-suspended

1. After the text arrives, enter the security code into the web page.
2. Change your password to complete the unblocking process. Use the tips in
   Help protect your Microsoft account to create a strong password.

Have you reset the password on the account after getting the text?

I understand that you keep trying to use another phone but I'm inclined to believe that there's a step getting missed and the system thinks you're never completing the task it wants you too. And after enough incomplete attempts, it's blocking the phone number
in an attempt to protect the account.

when a charge is made via phone they send you a text which you have to respond to, this then allows something to be charged to your phone bill.

a third party cannot do this without the text being confirmed via your phone.

it could be an issue with your cell provider which i would call them to find out what is going on.