Cant see purchased product in Microsoft store

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Pete

Please try and double check this:

Open Settings, click Update and Security and then Windows Update
Click Check for Updates

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and check the games library using the Xbox app and not the Microsoft Store

Hi, RT! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Unfortunately, Microsoft does not accept returns for items not purchased on the Microsoft Store. For your reference, the following information has been quoted from the Microsoft Store's return policy FAQ:

- "Does the Microsoft Store return policy only apply to items purchased at Microsoft Store?"

"Yes, Microsoft Store’s return policy only applies to products purchased from us. Microsoft does not accept returns of Microsoft products (or any other products) purchased from another retailer."

Source - https://www.microsoft.com/store/b/returns

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Best regards.

yes, but I purchased the product in the microsoft store on internet

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good morning

The product key is redeemed once, if redeemed in the Microsoft store, just use the account where you purchased the product. See order history.
https://account.microsoft.com/billing/orders/

Yes. microsoftstore.com is Microsoft's retail store so they sell physical products. If you're actually trying to make the purchase through the digital store (microsoft.com or Windows store), it won't work.