Can't see other people's custom profile picture's.

I have same problem. My custom profile picture changed. But now, anytime I sign in on the profile with the custom pic, I can't see it. I just see the default Xbox one I had prior to the change. But apparently everyone else sees my custom picture. Even
when I sign into other profiles on this Xbox I can see the custom pic, but when I'm signed in on my main one, I don't see it. I remove my profile, power cycled, add my profile again, nothing. I see a snake profile picture on my Xbox, and on my PC, when login
on xbox.com. But my friends see my custom profile picture (Bela Lugosi, Dracula).

Hi mtg1337,

Have you given it a try on the Xbox App for mobile?

I suggest going over your Xbox Live privacy settings to see what the account is set to. If you put your real age when you created your account then it should be set to adult defaults and should let you set a custom picture.

Check your privacy settings on your console or on Xbox.com and make sure you can customize your account to allow everything. If it doesn't let you or asks for an adult account to sign in, then the account is still listed as a child account based on the age
used for it:
https://privacy.microsoft.com/en-us/xbox-one-privacy-and-online-safety

Hi ,

Sure! You can submit proof of age by filling out an age verification form. Follow this link here for all the information you need and a direct link to the form is found on this article:

https://support.microsoft.com/en-us/help/4090292/microsoft-account-age-verification-for-parental-consent

I hope this helps!

Well, I'm not going to send in a picture of my ID just to be able to set a custom profile picture. This is just plain
[Mod Removed – Profanity]. When creating an account, it doesn't ask you for your ID either, so I don't quite understand, why I should send such sensible information to a big company, where I don't know what's going to happen with
it. Also why is it possible to change the age on the Microsoft website, but not on the Xbox Website? Because I said I didn't know if I've accidentally entered a wrong birth date when I created my Microsoft account, I went on the Microsoft page, where I could
see my birth date and it seems to be correct there. So why does my Xbox account have a wrong birth date then?

Hi ,

Have you given it a try on the Xbox App for mobile?

I suggest going over your Xbox Live privacy settings to see what the account is set to. If you put your real age when you created your account then it should be set to adult defaults and should let you set a custom picture.

Check your privacy settings on your console or on Xbox.com and make sure you can customize your account to allow everything. If it doesn't let you or asks for an adult account to sign in, then the account is still listed as a child account based on the age
used for it:
https://privacy.microsoft.com/en-us/xbox-one-privacy-and-online-safety

I've set everything to Allow / Everyone but it still doesn't allow me to change the profile picture. I might've accidentally chosen a wrong birth date when I created my account. I'm actually pretty sure, that that's the problem, since I couldn't even access
my Privacy policy settings. (I fixed this, by having a friend invite me to his Microsoft family, so he could set everything to Allow / Everyone in the Privacy and Online Safety tab of my account)

I've also tried changing it on the mobile App, but I'm getting the exact same error.

I'm pretty sure, my Xbox account has a wrong birth date / age and that's why I can't change anything on my account. Is it possible to change this information or make my account an adult account somehow?

Hi mtg1337,

Sure! You can submit proof of age by filling out an age verification form. Follow this link here for all the information you need and a direct link to the form is found on this article:

https://support.microsoft.com/en-us/help/4090292/microsoft-account-age-verification-for-parental-consent

I hope this helps!