Can't save more data for this game or app

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today mate

May I know if you tried deleting some cloud data from another games to see if that makes the trick?

Also, is this happening with all your games?

Or only with the ones you described ?

Games are saved to the cloud if you are connected to the internet.

If the cloud save wasn't synced, you can't get your save data back.

Depending on the way you've deleted your game, you also deleted save data..

You can see if the data is still there when you go to my games and apps and check if the save data is still there.

Thanks.

I ended up formatting the entire console, and reinstalling everything.

All my save games were backed up in the cloud and i didnt lose any progress.

Thanks.

Hi Helen,

What console are you experiencing this issue with - Xbox One or Series X|S? Please specify the exact model.

Are you an Xbox Insider and what OS version are you currently on? You can find this info in Settings > System > Console info.

This error is generally related to insufficient storage or a corrupt game file. Do you receive the error with other accounts/profiles? Refer to ‘we can’t save additional info for...’ in this guide:

Syncing Xbox game saves to the cloud error messages | Xbox Support

I see you have a 2TB external storage drive, so there’s a possible workaround to this. If the game is on your internal storage, try to move it to the external (or vice versa) and see if there’s any difference after. Be sure to restart your console by disconnecting the power cable (from both the wall outlet and console itself) and wait at least 10-15 seconds to completely reset the power supply before relaunching the game.

Don’t worry, you don’t necessarily need to completely uninstall and reinstall the game again. Moving (or copying) games is significantly faster than installing:

Transfer multiple games at once to your Xbox console | Xbox Support

If this persists, please report the problem so it can be looked into and properly addressed. You may add [Xbox Forums] to the title of the report, then share this here once complete.

Hope this helps.

The game loads perfectly on a friend’s console.

I only deleted the files on our console. I was worried that if I deleted it everywhere all his progress would be lost. (He had just gotten to level 50 not too long ago).