Can't run Microsoft Mahjong

Discus and support Can't run Microsoft Mahjong in XBoX Games and Apps to solve the problem; On my Windows 10 Home laptop, 64-bit, I have for several months been unable to run either Microsoft Mahjong or the Microsoft Solitaire Collection,... Discussion in 'XBoX Games and Apps' started by JohnBerenberg, May 28, 2020.

  1. JohnBerenberg
    JohnBerenberg Guest

    Can't run Microsoft Mahjong


    On my Windows 10 Home laptop, 64-bit, I have for several months been unable to run either Microsoft Mahjong or the Microsoft Solitaire Collection, although before that I was able to play regularly.
    The respective opening screens display for a while and then the application goes away.
    The Reliability Monitor calls the problem MoAppHang.

    I did not get around to investigating the problem until now. So I do not know whether it started immediately after an update, but at least recently my system is fully current on all updates, including optional, from both Windows Update and
    from the Microsoft Store.

    To address the problem I have of course tried rebooting. Also I uninstalled Mahjong and then reinstalled it from the Microsoft Store.

    I do have some other Microsoft games installed, and they open and play with no problem: Microsoft Minesweeper, Microsoft Sudoku, Microsoft Jigsaw. Those games also successfully automatically access my game statistics from the web.

    Here is a problem report from the Reliability Monitor.

    - - - - -

    Source: Mahjong

    Summary: Stopped responding and was closed

    Date: ‎5/‎28/‎2020 11:36 AM

    Status: Report sent



    Description

    A problem caused this program to stop interacting with Windows.

    Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.MicrosoftMahjong_3.10.2011.0_x64__8wekyb3d8bbwe\Mahjong.exe



    Problem signature

    Problem Event Name: MoAppHang

    Package Full Name: Microsoft.MicrosoftMahjong_3.10.2011.0_x64__8wekyb3d8bbwe

    Application Name: praid:App

    Application Version: 1.0.0.0

    Application Timestamp: 5e35464b

    Hang Signature: b573

    Hang Type: 2097152

    OS Version: 10.0.18363.2.0.0.768.101

    Locale ID: 1033

    Additional Hang Signature 1: b5739bc9fae4285e9660119d4fdfceeb

    Additional Hang Signature 2: 2779

    Additional Hang Signature 3: 277923044c1a00e4e710bd5f29c9a76e

    Additional Hang Signature 4: b573

    Additional Hang Signature 5: b5739bc9fae4285e9660119d4fdfceeb

    Additional Hang Signature 6: 2779

    Additional Hang Signature 7: 277923044c1a00e4e710bd5f29c9a76e



    Extra information about the problem

    Bucket ID: 058d11c7998556328df74442b1897340 (2159269599584547648)

    - - - - -

    :)
     
    JohnBerenberg, May 28, 2020
    #1
  2. JohnBerenberg Win User

    Can't run Microsoft Mahjong

    Um, nope. Followed your link to casual games community page. The page that I see has a header, two body sections, and a footer.
    Header is Microsoft Casual Games / home / games / about. First body section celebrates solitaire 30th anniversary.
    Second body section has links to ten “Other Games.” And footer is Microsoft / Contact Us / Privacy & Cookies / Terms of Use / Support / Follow (link to Twitter).
    No Facebook. NB: I am not on either Facebook or Twitter, so I’m not sure that would have helped anyway.

    I did click on Contact Us, where one option is Post to the Forums, and Lo and Behold that choice took me right back here, answers.microsoft.com.
    I also clicked on Support, but that was less than helpful: no way to ask a question, and Mahjong not even listed in the set of games.
  3. XBF Brad A Win User

    Can't run Microsoft Mahjong

    Hi john,



    Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
    Microsoft casual games community.
    Towards the bottom you will see their Facebook page and they ask to post there. There is also a
    support sitefor the casual games you can look over also.



    Thanks,

    Brad
  4. RetaSlade Win User

    what is error code 404019

    There is an App for Microsoft Mahjong on my laptop, running Windows 8. Every time I open the app is get this message:

    There was a problem downloading game data for Microsoft Mahjong. Please check the Microsoft Mahjong FAQ at and refer to error code 404019.
    The game still seems to be playing fine..

    Thanks for your effort so far.
  5. BernadetteMcKee Win User

    The Daily Challenges Megathread

    The Challenges on Mahjong worked today, Feb. 17th. It was a surprise again and nice when they all work. Hope the solution to this glitch comes soon and the solution works for good. I still wonder why only the Mahjong game is having this trouble. Taptiles
    and Solitaire are working fine. I'd think they all run with the same system setup and can't understand why it's just the Mahjong game going all screwy.
  6. Farpetrad Win User

    Error code 0x82bc0008 when connecting to xbox live from Win8 apps

    I also tried Jetpack joyride and Microsoft Mahjong. Tried resetting my modem still can't connect.
Thema:

Can't run Microsoft Mahjong

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