Can't retrieve old account don't have the old number is there a living human I can speak to

Hi Mia! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Just a gentle reminder that we are only Xbox gamers like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

I just want to confirm when did you last successfully sign in to your Microsoft account? If you have not logged into your account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account. Reference: https://support.microsoft.com/office/7c0a9fa7-0982-b7c6-fd72-df852b63699f

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Also, you mentioned that there is an active subscription on your account and you're unable to manually cancel/use the subscription. According to Independent Advisor WattyNuela: https://answers.microsoft.com/en-us...st-login/b4e53b04-18ab-428e-9384-f52269746bf1

"I would like to let you know that without accessing the account is not possible to cancel a subscription, and no one at Microsoft can access to this information.

If you already tried all the methods available regarding account recovery, I can recommend you reach out to your bank and ask for one of the next options:

1. Block this incoming charge from Microsoft
2. Block the current card and ask for a new one."

Lastly, I understand that you are having problems contacting Microsoft Xbox Support. You may follow these steps according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,
Darhyl

HiHi!!!

You might be able to retrieve your account by speaking with someone from
Xbox's Customer Support Team. They can help you retrieve your old account. They might ask for an old phone number, email addresses, or financial information (if you have ever bought anything on the Xbox live Market Place) to confirm the account belongs
to you. So make sure you have these things at the stand-by.

Hope this helps!!!

There's only one way you can get rid of that charge and that is by calling Xbox Support at 1-800-4MY-XBOX and have them search up your credit card number to remove the card off the account, and since you have no account with them you may need to contact
your financial institution to report fraud since someone got your card information somehow. If you can't remember any old xbox live accounts give the representatives your phone number or old phone number or emails or old gamertags to ensure you don't have
a continuing subscription

Is there an easy way of retrieving an old accounts details ?

Can't remember tag etc. Or password etc.

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Microsoft account's old security information. I am here to help.

If I may ask, are you able to sign in to your account on account.microsoft.com?

If not and since you have no longer access to your phone security information, try to recover your account via https://account.live.com/acsr

After submitting the form, you will receive the results within 24 hours.