Can't Resume the Media Player App After Latest System Update (Restarts After Playing a Game)

On the link I sent you you can report the problem online to the official Reddit community

I'm Samy an independent advisor and I'll be helping you

How are you, mate?

Sometimes clearing the console cache or resetting the console solves most problems, try these 2 steps and see if that solves the problem.

Clear console cache>

Turn off the Xbox console by pressing the Xbox button on the front of the console until it shuts down completely.

Unplug the console's power cable, wait 10 seconds. Be sure to wait 10 seconds, this step resets the power supply. 

Plug the console power cable back in, turn on your Xbox.

Reset the console>

Reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

***Do not reset your console without having your email and password.***

If the issue persists after these 2 steps, Xbox has a function to report the issue.

This link has more details about it, take a look, please.

https://support.xbox.com/en-us/help/account-pro...

I'm not an Xbox Insider so I can't do that. I know it's easy to join but I thought reporting problems as an insider was for the updates under development.

I cleared the cache, supposedly, and that did nothing. I know resetting it won't do anything either, this is clearly an unforeseen consequence of the system update. Perhaps if the Media Player app was updated too, but that thing hasn't received an update in forever.

I suppose I'll have to wait a month until the next update, but this won't get fixed until someone over there takes a look at it, so I'll have to find other ways of hammering it in until someone notices.

this has never ever happened to me after years of using the xbox 360. when the Media Player preview or beta first came out it seemed to do it right away, maybe after 10 seconds. i thought this was intentional, like a trial limitation. but now i have been
using Media Player, fully up to date as of this month (feb 2015) and i tried changing the "off with console" setting. i have this issue with mkv files as well, despite what one user above has posted.

some more details: when the video freezes, sometimes it resumes after a few seconds, only to freeze again later usually. sometimes i can pause and resume and it works, sometimes i have to press pause/play several times. sometimes i can stop the playback
and restart the file (which starts at the beginning, rather than resuming my place like the 360 did.) but most of the time when i stop the playback it will back me out to the list of files. the one that froze, and all the files after (and sometimes also
before) will have no thumbnail, as though it can't read from the drive. if i try to play it again it will usually say no videos found in this folder. i have to manually go to the start screen, press Quit on the media player. then for some reason the app
will not start again right away, the workaround i found is to run some other app first like Settings, then Quit that and restart Media Player. this may be just because some time has passed, as i started to realize i could just wait about a minute or less
and then Media Player would start again. of course that doesn't matter because it ALWAYS freezes again sooner or later.

your solution makes no difference, it still happened after a few minutes. i changed the setting and did a hard reboot. it does not work. it is broken. PLEASE fix this. this is absolutely unacceptable. we didn't pay good money for our consoles to be
garbage. also it should be a step up, not down, from the 360. please please fix this, and add resumable bookmarks to the video files.

I had my Xbox One Media remote stop working for me after months of use. After talking to customer support. They told me to do a factory reset. There was an issue with the latest update. After the reset, it worked. Make sure to select the reset that
keeps your games and apps.