Can't reset outlook password. I get a 6 digit code. Outlook wants 7

as a player I can only let you know how the process works, and I'm glad it's been resolved, let's hope it doesn't happen again, and have a good night

Interesting. Today recovery email is getting a 7 digit code that works. I know for a fact it wasn't 2 days ago. Not sure what changed, but I'm in, and I'm going passwordless. Hopefully it won't happen again.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

If you're unable to reset your Outlook password and are receiving a 6-digit code instead of a 7-digit code, it's likely that there is an issue with the account or the recovery information associated with it. Here are a few things you can try to resolve this issue:

Double-check that you're entering the code correctly: Make sure that you're entering the code exactly as it was sent to you, including any spaces or special characters.

Check your email filters: Make sure that the email from Microsoft with the password reset code is not being filtered into your spam or junk mail folder.

Try another recovery method: If you're still unable to reset your password using the code, you can try using another recovery method. Microsoft provides multiple ways to reset your password, such as using your phone number, an alternate email address, or security questions.

Verify that your account is Active: There could be a case where your account is inactive and you are unable to reset the password. Make sure that your account is active and in good standing.

Thanks for the quick reply! Ok ill have to reset my outlook password, thank you!

is there any way you guys can reach me and tell me the outlook on the account and i can reset the password?