can't request call back (been saying there's something wrong for 4 weeks now

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Paul, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hello,

thank you for your reply! But my issue still remains... When i request a call, they say something went wrong on their end and that they are working on it, but i have been trying for several weeks now.

thank you for taking your time

Nejc

And not only that 4 months every time I've tried to request a call back it says sorry something went wrong on our end try again every time I put in my telephone number but if I put in someone else's telephone number then it rings it's almost like I've been blocked

It's the NOTESHELF app. I've tried contact support through the link you gave, but it states either contact these forums or request a call back. When I request a call back to a UK number it says "Something went wrong on our end, we are working on it".

Hi,

I have been replying to them but they just say they've reviewed it again and their policy does not allow refunds for digital game products that have been played or consumed. I've explained that the story more hasn't been played at all. I tried requesting a call back but keep getting an error saying something is wrong