Can’t request a refund. Sign in button isn’t working.

Discus and support Can’t request a refund. Sign in button isn’t working. in XBoX on Mobile to solve the problem; Well I’m currently trying to request a refund but every time I press the sign in button it goes through but doesn’t send me to the screen where I can... Discussion in 'XBoX on Mobile' started by Lo Render, Jan 28, 2021.

  1. Lo Render
    Lo Render Guest

    Can’t request a refund. Sign in button isn’t working.


    Well I’m currently trying to request a refund but every time I press the sign in button it goes through but doesn’t send me to the screen where I can request a refund. So I’m asking you how can I resolve this problem. Also I’m using my mobile device to do this. I even tried to do it on my Xbox via Xbox assist and on microsoft edge. It all didn’t work. So please help me.

    :)
     
    Lo Render, Jan 28, 2021
    #1
  2. Robert Yancey Win User

    How do you get ahold of xbox support ?

    Yea then I can’t play online if I did that.. isn’t Microsoft suppose to be here for us not that opposite way around. And you can’t request a call with out signing in
  3. PurpleSpartan17 Win User

    The request refund page isn’t working.

    Eastern US

    Also, it doesn’t even let me explain what I need to refund. You go through al the actions blah blah “does this sound like your problem?” At the end it says “Request a refund” where you should be able to, in detail, explain exactly what needs to be refunded.
    That link just doesn’t work for some reason. I’ve been trying for a week.
  4. Allebas Win User

    The request refund page isn’t working.

    You would have to speak to someone from Xbox customer support. You can request a call back or speak to live agent via chat. It might not be going through on the self service refund because DLC's and add on, like in game currencies, are non refundable.
    Support may or may not be able to help you but you can try. What region are you in?
  5. XBF Felixx P Win User

    The request refund page isn’t working.

    Hey PurpleSpartan17!

    By any chance, are you using an Apple product (iPad, iPhone..ect) when trying to complete the refund form?

    I would suggest using a non-Apple product when trying to complete the form.

    If possible, try that and let us know if it helps.

    Once the form is successfully completed, you'll receive a confirmation email.

    Felix

    Xbox forums support
  6. Allebas Win User

    The request refund page isn’t working.

    People have been having issues with that refund link lately. You can sign into your account online and view your order history. Now you will see everything you purchase here. On the right side corner of your purchase you will see request a refund if
    the item is eligible for a refund. If you dont see "refund" then the item isnt elgible for a refund or time have expiration to request a refund. https://account.microsoft.com/billing/orders/
Thema:

Can’t request a refund. Sign in button isn’t working.

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