Can't reinstall some downloaded games

CyberWarrior33 · Jul 7, 2016

Some games that I recently uninstalled on my Xbox One are giving me no way to reinstall them. When I go to "manage game" there's no option to reinstall (or any option at all actually). When I go to it from the store it acts like I already have it downloaded.
Anyone know what's going on?

:)

Grimlock Theta · Jul 7, 2016

Xbox reinstalls network downloaded games

I’ve been having an issue where sometimes when I turn on my xbox one, my xbox says I need to update my game to play it, and the update ends up being the whole game( Fortnite needs about 10GB and Warface needs 8GB). This isn’t issue with data downloaded
from my disc, only the network downloads and this doesn’t affect all of my digitally downloaded games (like Rocket League which hasn’t had this problem). Any help would be appreciated, thanks.

XBF Ezra G · Jul 7, 2016

Xbox reinstalls network downloaded games

Hi Grimlock,

Thanks for your post. It does not look the console is re-downloading a full game installation for an update. Update sized depend on the developer, if a developer is pushing out an update with a large amount of changes and new content/bug fixes it will reflect
with the size of the download. For troubleshooting, try out reinstallation of the game, here's how to do so:

Installing Games on Xbox One

Please let us know how this goes, thanks again.

M3tal Daz3 · Jul 8, 2016

Actually there is a service alert going on right now:

Purchase and Content Usage

Buying items, redeeming codes, or downloading purchases

Affected platforms: Xbox One Affected services:

Buying downloadable items

Latest update:

Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems purchasing content. Stay tuned, and thanks for your patience.

Want to get notified when this feature is back online?

We will only use the phone number that you provide to notify you when the service or app is back up and running. After we send the notification you requested, we will delete your phone number from our Xbox Live SMS notification system.

support.xbox.com/.../xbox-live-status

M3tal Daz3

Actually there is a service alert going on right now:

Purchase and Content Usage

Buying items, redeeming codes, or downloading purchases

Affected platforms: Xbox One Affected services:

Buying downloadable items

Latest update:

Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems purchasing content. Stay tuned, and thanks for your patience.

Want to get notified when this feature is back online?

We will only use the phone number that you provide to notify you when the service or app is back up and running. After we send the notification you requested, we will delete your phone number from our Xbox Live SMS notification system.

support.xbox.com/.../xbox-live-status

DrifterX22

Have you checked account history to see if that game is still there?

TACrooked

Hi, I checked my order history and the game license is redeemed to my account, but it says that it was cancelled. Does that mean the person who gifted the game to me undid what he had done?

zmaster2XXX

You can check your history here and if it's in the list - it should be ready to go! https://account.microsoft.com/billing/orders

XBF Diego M

Hi there,

Thank you for coming to the forums. You most definitely can re-install a game after un-installing it if you've either purchased a license to play the game or gifted one, it's still yours to download on any device so long as you have that account on the device
and it's signed in. If you are having these issues, then there is a license problem or the code was redeem to another account on the same console that was sharing the license to the account you use to play.

First, I recommend looking over your account's
order history to confirm the game license was redeemed onto your account. If you can see it on your order history then the game was redeemed on the right account and the console will need some basic troubleshooting.

Go ahead and do a
hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
turn on the Xbox.

Can't reinstall some downloaded games