Can't reinstall digital game on xbox one

Hi Pan! I'm more than happy to help you out!

It might be possible that you are signed in to a different account based on what you described.

To confirm this, please try to sign in on your Xbox account to account.microsoft.com > Payment and Billing > Order History > from there, find your AC Valhalla transaction.

If you are unable to find it, check your other accounts to find the transaction under order history.

However, If you are able to find it, remove, power cycle, and re-add your Microsoft account.

To do this:
-Press the Xbox button to open the guide.
-Select Profile & system > Settings > Account > Remove accounts.
-Select the account that you want to remove, and then select Remove to confirm.

Then power cycle your console. Here is how:

-Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.
-Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

You've got nothing to worry as this will not delete your saved data progress.

Then re-add your Microsoft account to see if the game is on your library.
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Kind regards,
Stephanie

I appreciate the response and I understand.

If that's the case, let's try to find your Microsoft account email address:

Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

Important: This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

Steps for the organizer:

Open the Xbox Family Settings app on their mobile device.
Choose the member whose account info isn’t known.
Select the Info bubble next to the user’s gamertag.
Review the info under Account email for the Microsoft account that’s associated with their Xbox profile.

If you still haven’t discovered your email address, please try the steps in the following page:

https://support.microsoft.com/en-us...username-b2049472-3b8f-27d3-61c6-67a668453f4c

Source: https://support.xbox.com/en-US/help...dress,the right side of the screen. See More.

Kind regards,
Stephanie

Thanks for the help

I tried all this but it still doesn't show up.

Recently I reseted my xbox, and when I tried to connect to my account with my email, it asked me to put a new username. I think I can't find my old account. I only remember for sure the username.

Maybe that's the problem

Hello, have you checked on your Microsoft account under billing. You should be able to see the purchase on there from the game. It also should give you the option to push the install to the console. Let us know if that works for you.

Same issue here, this was one my sons favorite game. Game kept freezing so I installed it and now can't even find it to reinstall it. I bought it digitally and essentially can't access the game. Very disappointing.