Can't register Xbox controller

Discus and support Can't register Xbox controller in XBoX on Consoles to solve the problem; I've been trying to register my controller so I can update its warranty and get it serviced. Its up and left D-Pad buttons have detection issues. I'm... Discussion in 'XBoX on Consoles' started by _KeeWee_, Sep 15, 2023.

  1. _KeeWee_
    _KeeWee_ Guest

    Can't register Xbox controller


    I've been trying to register my controller so I can update its warranty and get it serviced. Its up and left D-Pad buttons have detection issues. I'm moving out of country soon and I was planning on getting it fixed there but apparently the warranty only applies to the country you purchased it in

    I tried to register the controller but the website just wont accept the serial number I'm providing

    :)
     
    _KeeWee_, Sep 15, 2023
    #1
  2. The_Last_DJ Win User

    Can't register Xbox controller

    Hello _KeeWee_! I'm Kris and I'd be happy to help you with your question.

    Sorry to hear you are having an issue registering the controller. If its not taking the 25 digit serial number, I would suggest speaking to Xbox Support as they may be able to help you with getting it registered.

    https://support.xbox.com/contact-us
  3. pkvas Win User

    Xbox One Elite Wireless Controller: Issues Registering/Getting Repair

    As far as I know you can't register any controller I tried to register my elite controller but the serial number was the wrong length
  4. Kareem Midani Win User

    Can't register XBOX one controller.

    Is it an original Microsoft product? I doubt that registering a controller would take time.

    I say, you consider talking to one of Microsoft's support team to provide some evidence, maybe through Live Chat?
  5. Mythic Sandman Win User

    Can't register XBOX one controller.

    Is this an official controller because everything us ambassadors here should solve your problem if you are following us and that guide I posted directly correctly.
  6. AugustinasBabarskas Win User

    Can't register XBOX one controller.

    Thank you. But "Serial number not found" atleast this time it gave me this, I tried this before and it just loaded.
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Can't register Xbox controller

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