Can’t redeem Xbox gift code

Hi Alex,

To clarify, are you trying to redeem a code for a Game Pass subscription or a gift card? Where did you purchase it? Please confirm the exact retailer and whether it’s an online code or physical card.

The specific error you receive (‘not eligible, try redeeming on another site’) indicates that you either can’t apply it to your account (like if it’s only for new subscribers and you’ve had a subscription before) or you’re redeeming it in the incorrect place. Try entering it again at https://microsoft.com/redeem

Refer to the following guides to troubleshoot this error:

Redeem a gift card or code to your Microsoft account - Microsoft Support

Get help with a digital code or gift card | Xbox Support

Troubleshoot gift card and code issues | Xbox Support

Hope this helps.

The recipient can give the code to someone else to redeem. Or, they can ask you to
return the item for a refund. The recipient can’t return or exchange the gift code.

Please see the link which should clear it up.

"Note that codes can’t be activated or used if your account has an outstanding balance or payment option is no longer valid."

https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/redeem-prepaid-codes

here you go:

Error 80122725 occurs when you try to redeem a gift card on Xbox Live

Problem

You see the following error message when you try to redeem a gift card code on Xbox Live:

Can’t retrieve information from Xbox Live. Please try again later.

Status Code: 80122725

This means that the card was not activated at the retailer.

Solution

To resolve this issue, return the card to the retailer and ask them to activate it.

hope that helps

When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

You can’t use funds in your Microsoft account to purchase physical goods from online stores.