Can´t redeem xbox gamepass gift code - Regional differences

Hello George

It´s gamepass ultimate. I tried redeeming on my brother´s account (giftee) and it didn load.

Tried on mine after my subscription ended today and same outcome.

And yes I purchased this gift on the same region, same console, same bank card I pay for my gamepass ultimate subscrition that I´ve had for a while. I tried redeeming after matching the region I had on when I bought the gift code (english US), and also setting it to South Africa...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jnuno82, you mention that you bought a subscription and it gives region error, would it be Game Pass Ultimate or Live Gold?

Do you already have an active subscription on your account?

Is the 3 month card you purchased from the same region where you and your account are located?

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Since you're on a different region, it's not possible for you to redeem the gift code in your location because it came from another region. Gift cards or gift codes have geo-restriction and can only be redeemed to the same region where it was originating.

Learn more about it here: https://support.xbox.com/help/subscriptions-bil...

Hello!

Gifts are set up by region and will not be redeemable if it was purchased from a different region. Changing consoles region to another region falsely will not change the outcome. The only option would be to have the person that purchased the gift to attempt
to reverse the purchase of the gift as the code will not be able to be redeemed in a different region. Refund Webform

Hope this helps.

Hello!

Welcome to the Microsoft Answers Community, a community sourced forum for answers and discussions. Sorry to hear that you are having issues with your Xbox Gamepass code, here's some common issues with codes to check for.

1. Check that your code is 25 characters long.

2. You are redeeming your code at www.microsoft.com/redeem.

3. The code you purchased is for the wrong region. Codes can only be redeemed in the region they were purchased. If you purchased a second hand code online, there is a chance it was from a different region. Its always recommended to purchase codes from Microsoft directly or an authorized retail location.

4. It may be a Gamepass promotional code for new users only. If you used Gamepass previously either through a free trial, similar code, or previous purchase you may not be eligible to use the code. Check instructions carefully for conditions like this.

If you continue to have an issue with your code, you will need to contact Xbox Support for assistance. This page will showcase additional troubleshooting steps and a Contact Us button on the right side of the page for additional help.

Get help with a digital code or gift card (Xbox Support)

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Have a great day,