Can't redeem trial code?

CyCosion4 · Nov 10, 2014

I'm having trouble redeeming an xbox live trail code. After I enter it, it says it's valid but after I click submit it says "something went wrong" and won't activate. What's going on? Screenshots below...

http://i.imgur.com/LjyjEBL.png

http://i.imgur.com/fj3Ww0Y.png

:)

LazyPIIckileSs · Nov 10, 2014

Redeem code

I can't redeem my code for the Xbox live 2 day trial

EarthSnail36 · Nov 10, 2014

Free trial

I have a code to redeem and I am redirected to Internet Explorer. I can't find where to redeem the free 30 trial.

StefanNeubauer · Nov 10, 2014

you have active gold, as long as you dont turn silver member you can not use trial gold.

onyxishere · Nov 10, 2014

Exactly as above. Also, you may have used up the code now so it won't work if you need it in the future.

CyCosion4 · Nov 12, 2014

But I don't have gold anymore (expired about a month ago) and my profile isn't allowed to play on Xbox Live. Is my account glitched or something?

StefanNeubauer · Nov 12, 2014

your profile just now shows silver membership, your could should work now

CyCosion4 · Nov 12, 2014

I've tried it and a couple other codes but they still do not work. I even tried it on another account and it does the same thing. They worked fine for a while though because I've used 3 other of these wrigley promo codes before. I guess I'll just have to
buy gold because I still get the same "something went wrong" error.

onyxishere · Nov 12, 2014

At the time of your original posting you were showing as having a Gold membership. If you had used the trial code at that time then it will not have worked and the code will have been used up and cannot be used again.

Without a Gold membership you cannot access online multiplayer features. Also, a trial membership is limited and you would only have been able to experience a limited amount of online features as well.

CyCosion4 · Nov 12, 2014

@Onyx I tried another code that I have never entered before, still a no go. I have like 6 of these left.

Misses Quinzel · Nov 13, 2014

Hey there, Cy! I'm very sorry to see that you are unable to redeem these trial codes! To get down to the root cause of this, could you send me a private message with the codes you are trying to redeem? To send me a private message, simply hit the envelope
with PRIVATE MESSAGE next to it at the bottom of my post. I appreciate your assistance in nailing this down!

Misses Quinzel · Nov 1, 2018

Hey there, Cy! I did send you a private message with this information, however I wanted to make sure that anyone stumbling across this would have an answer.

We determined that you got these trial codes through the Wrigley promotion, as you posted above. The
Skittles FAQ states that they must be redeemed by 10/31/14. This means that any codes you tried to redeem after would no longer be valid.

I am very sorry to see that there may have been some confusion. To make sure we've got everything covered, here's the FAQ:

When does the Xbox Live Gold Trial offer begin and end?

Offer begins at 12:00 Noon ET on 4/21/14 and ends at 11:59:59 a.m. ET on 7/31/14. All Package Codes must be entered on the Promotional Website by Noon ET on 7/31/14 to receive an Xbox Live Gold Code; Xbox Live Gold Codes must be redeemed by 10/31/14.

What are the eligibility requirements for participating?

To participate in the offer, you must be a legal resident residing in the 50 United States or D.C., 18 years of age or older with internet access and a valid email address. Offer open only to individuals who are not Xbox Live Gold members at the time
of Offer redemption; Xbox Live Gold trial is valid for non-members only.

How do I participate in the Xbox Live Gold Trial offer?

Purchase any specially marked package of Skittles, Starburst or Life Savers Gummies between 4/21/14 and 7/31/14 and look inside the wrapper or on the back of the promotional sticker for a "Package Code," then visit www.skittles.com/xbox and
follow the instructions to register and enter your Package Code to receive your unique Xbox Live Gold Code. When you register for the offer, you will be asked to provide your first and last name, date of birth and email address.

Where can I find Package Codes?

Look for specially marked packs of Skittles, Starburst or Life Savers Gummies candies, available while supplies last. On the inside of the wrapper or on the back of the promotional sticker, you will find a Package Code. Open the wrapper or peel off the
sticker carefully to avoid tearing the Package Code.

Do I have to purchase a pack of Skittles, Starburst or Life Savers Gummies to participate?

Yes, you must purchase a specially marked pack of Skittles, Starburst or Life Savers Gummies to obtain a Package Code and participate in the offer.

The Promotional Website (www.skittles.com/xbox) is not loading. How can I participate?

The Promotional Website is the only place where you can register for the offer and enter your Package Code. While we maintain our Promotional Website so it is available at all times, there are times when factors outside our control can affect your ability to
connect to the Promotional Website. Your Internet connection, Internet traffic, computer resources or local Internet Service Provider (ISP) could potentially impact your access to the site. Please try again to access the site. If you cannot access the Promotional
Website within 24 hours, try checking with your ISP if there are any connection issues. If not, contact us.

I've entered my Package Code into the Promotional Website but my code isn't being accepted.

Please try re-entering the Package Code. It should be a five (5) digit alpha-numeric code. If the code still isn't accepted, please have your package with the code handy and contact
us.

How do I receive my 1-week Xbox Live Gold trial?

After you have registered and entered your Package Code, your twenty-five (25) digit Xbox Live Gold Code and instructions for redeeming it for your one-week Xbox Live Gold trial will be emailed to you at the email address you provided at registration. You may
then redeem your Xbox Live Gold Code via your Xbox Console or by visiting www.xbox.com.

What are the instructions for redeeming my Xbox Live Gold Code?

• If you have an account on Xbox Live:

Sign into your account

Select Redeem.

Enter your 25 digit Xbox Live Gold Trial Code and select 'Confirm'

You should then be ready to play games online with friends and enjoy music, movies and sports with your Xbox Live Gold Trial!

• If you don't have an account on Xbox Live:

Go to www.xbox.com/live

Follow the instructions to create your free account

• You must be 18 years of age or older to create an account on Xbox Live.

Once you have created your free account, select Redeem.

Enter your 25 digit Xbox Live Gold Trial Code and select 'Confirm'

You should then be ready to play games online with friends and enjoy music, movies and sports with your Xbox Live Gold Trial!

Do I need a Microsoft account to redeem my Xbox Live Gold Code?

Yes. If you do not have a Microsoft account, you will be required to create one in order to redeem your Xbox Live Gold Code.

Do I need to have an Xbox to participate?

Yes. In order to utilize your trial, the following Xbox Online Service System Requirements apply: Xbox 360 or Xbox One (see Xbox One system requirements at xbox.com/live). Xbox Live on Xbox One and Xbox
360 requires a Microsoft account. 256 MB or greater storage required, and broadband internet (ISP fees apply). Some broadband service may not work, and performance may vary.

Do I need internet access to participate?

Yes, broadband internet access is required to participate in this offer. Some broadband service may not work, and performance may vary.

When will I receive an email with my 1-week Xbox Live Gold Code?

You will receive your email within 24 hours after you register at the Promotional Website at the email address you supplied when you registered.

What if I don't receive an email with my 1-week Xbox Live Gold Code?

Check your junk/spam email folder. If it's not there, please contact us

Can I participate in the offer if I am already an Xbox Live Gold member?

No. The Xbox Live Gold Trial Offer is only open to individuals who are not Xbox Live Gold members at the time of offer redemption; the Xbox Live Gold trial is valid for non-members only.

How many one-week Xbox Live Gold Trial Offers can I redeem?

You can redeem one (1) 1-week Xbox Live Gold Trial per account on Xbox Live. Package Codes and Xbox Live Gold Codes are good for one (1) use only.

Can I substitute my 1-week Xbox Live Gold trial?

The 1-week trial cannot be redeemed for cash, added to an existing Xbox Live Gold Membership or combined with any other offer. The Xbox Live Gold Code will not be replaced for any reason.

{Parity}

No you can't redeem the 1 month trial after purchasing GamePass. Also, if you redeem the trial code prior to purchasing GamePass and you purchase GamePass it will replace the trial and you will lose what days are left on the trial.

irekski

Please bear in mind Xbox Gold trials does not stack to each other. If you redeemed a 14 day trial code then redeem a 2 day code it will remove the 14 day trial code. Have you redeemed other codes besides the 14 day trial?

Francia J.

There seems to be no issue with redeeming codes as of the moment and the previous issue with FIFA 23 is with the trial issue wherein players can't play the game.

Kindly try redeeming the code via https://redeem.microsoft.com/

Oraclea

Hi, sorry to hear you're having that issue- non-trial codes should indeed be able to be stacked for up to 36 months, and additionally, a 12-month code should not give any messages regarding trial status when you try to redeem it. It is true that you can't
stack trial codes, nor can you redeem additional trial codes if you've already redeemed one in the past.

You might double-check your
Xbox order history to see if the redeemed code(s) show up as expected. You can also check your

services & subscriptions page to check the current status of your subscription. Hope that helps!

Mister Quimby

Hey everyone!

If you're receiving the XBOS-1002 error when redeeming a trial code, it is because you've already had a trial for the subscription you are trying to redeem. These trials are for new customers only.

If you are running into an issue redeeming a different type of code, please create a new thread.

Thanks!

Can't redeem trial code?