Can't Redeem prize code

Discus and support Can't Redeem prize code in XBoX Rewards & Social to solve the problem; Hello :) just redeemed a price and was just sent the code to my email. However when i try to redeem the code on my Microsoft account page am getting... Discussion in 'XBoX Rewards & Social' started by letobowie, Apr 2, 2018.

  1. letobowie
    letobowie Guest

    Can't Redeem prize code


    Hello Can't Redeem prize code :)

    just redeemed a price and was just sent the code to my email. However when i try to redeem the code on my Microsoft account page am getting the message "Contact who you got this code from. We can't redeem it."

    Please help?

    :)
     
    letobowie, Apr 2, 2018
    #1
  2. BlackJak1989
    BlackJak1989 Guest
    Taco bell reward help please

    Xbox controller button slide to your left until you see the words redeem code click on the word redeem code type in your code. I hope that gives you your prize
     
    BlackJak1989, Apr 2, 2018
    #2
  3. twaig1690
    twaig1690 Guest
    Mygems

    What will happen if we can't redeem the gems in the vault because YOU refuse to restock the prizes
     
    twaig1690, Apr 2, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Can't Redeem prize code

    Hello letobowie,

    What prize are you having an issue with? Can you recall what date you redeemed this prize on?
     
    XBLRewards8, Apr 3, 2018
    #4
  5. letobowie
    letobowie Guest
    War of Planet of the Apes

    I'm getting the message "Contact who you got this code from. We can't redeem it."

    error code

    CatalogSkuDataNotFound

    EHrJEhS1ACyFILx4zO4S4h.0.0.6.7

    2018/04/05 - 01:41:44 UTC

    It was redeemed on April 3 2018

    I've spoken with Xbox support twice and they say they can't do anything, its can only be sorted here
     
    letobowie, Apr 4, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello letobowie,

    Thanks for the details. We have escalated this information to our vault team, and are now investigating.
     
    XBLRewards8, Apr 10, 2018
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello letobowie,

    Apologies for the inconvenience. The prize you selected was region locked and not available for your region. We have rolled back this transaction, and the Gems spent should be back in your account.
     
    XBLRewards8, Nov 3, 2018
    #7
  8. letobowie Win User

    Can't Redeem prize code

    Hello ,

    What prize are you having an issue with? Can you recall what date you redeemed this prize on?
    War of Planet of the Apes

    I'm getting the message "Contact who you got this code from. We can't redeem it."

    error code

    CatalogSkuDataNotFound

    EHrJEhS1ACyFILx4zO4S4h.0.0.6.7

    2018/04/05 - 01:41:44 UTC

    It was redeemed on April 3 2018

    I've spoken with Xbox support twice and they say they can't do anything, its can only be sorted here
  9. XBLRewards8 Win User

    Can't Redeem prize code

    Hello letobowie,

    What prize are you having an issue with? Can you recall what date you redeemed this prize on?
  10. XBLRewards8 Win User

    Can't Redeem prize code

    Hello letobowie,

    Apologies for the inconvenience. The prize you selected was region locked and not available for your region. We have rolled back this transaction, and the Gems spent should be back in your account.
  11. XBLRewards8 Win User

    Can't Redeem prize code

    Hello letobowie,

    Thanks for the details. We have escalated this information to our vault team, and are now investigating.
  12. XBLRewards8 Win User

    Rewards redemption error

    Hello KnicksKiller517,

    Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
    on that prize's redeem button.
Thema:

Can't Redeem prize code

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