Cant redeem my reward credits for currency

Hungry Beats · Nov 11, 2017

Hello,

I got 16k worth of credits, but i see no possiblity to redeem them for my currency. And also they dont get redeemed on the 15 OR 30 of the month! What can i do? Would love to have them

:)

KN1GHTMARE · Nov 11, 2017

Xbox rewards program updated

Many of you may remember how due to the change from Microsoft points to actual currency, the rewards program was shut down. Well it's now back with a whole new reward scheme. Awarding gamers with everything from currency credit to discounts on purchases. The basic idea is everything you do gives you point and then eventually you can redeem said points in exchange for in-store currency. Your get points for doing everything from making purchases to simply playing games. Gamers with a high gamerscore even get a discount on purchases.

Full Details Here: Xbox Live Rewards

Drakken Saer · Nov 11, 2017

Missing 2000 Bing Rewards Points

Hi there LegoBowler!

I think you might be confusing Bing credits with Xbox Live points. When you use Bing rewards, you are awarded Bing credits which can all be used here:
www.bing.com/.../all. Since Microsoft Points have been phased out, the term for Xbox Live currency is "Microsoft Currency". Note that you can use your Bing credits to redeem MS
Currency gift cards which can be used on Xbox Live.

XBLRewards8 · Nov 13, 2017

Hello Noise Bleed,

Your deposit is being prevented due to a mismatch between your Netherlands Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the
time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello Noise Bleed,

Your deposit is being prevented due to a mismatch between your Netherlands Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the
time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Smwutches

If it was rewards credits, they should show as pending on the rewards site about 96 hours after you redeemed them. They would be deposited as currency at the of this month.

Drakken Saer

Hi there LegoBowler!

I think you might be confusing Bing credits with Xbox Live points. When you use Bing rewards, you are awarded Bing credits which can all be used here:
www.bing.com/.../all. Since Microsoft Points have been phased out, the term for Xbox Live currency is "Microsoft Currency". Note that you can use your Bing credits to redeem MS
Currency gift cards which can be used on Xbox Live.

Smwutches

If you don't redeem the gems by June 15, they will be converted to Microsoft Rewards points.

If you have any pending credits by May 31, 2018, they will be deposited into your account as currency by the end of June. If there is an issue depositing credits into your account, they will be converted to Microsoft Rewards points.

AnthKO

I have the same concern. The response i evemtually got is this:

"Hello ,

Credits have an associated, real currency value. As a promotional program managed by Microsoft, the Xbox Live Rewards program has a limited annual budget. This means that even though this is a digital, "fake" currency as users assume, all Rewards Credits
are backed by a real currency. This is how we are able to deposit Credits as currency, as Credits have a real currency value, and these Credits are not infinite. While users like to assume since this program is run by Microsoft, our program has an infinite,
billion dollar budget, that is not the case. If we were to award an infinite amount of Credits from the vault, our program would run out of budget and not be able to Reward on any of the offers on the MyMissions page or from payback on MyVIP. This is why we
rotate different prizes through the vault beyond just Rewards Credits, and Rewards Credits are not a part of every re-stock rotation.

Gems have a value of one credit. Gems do not have a currency value, and were a brand new promotional currency added as we tested out the new Vault/MyChallenges system. They can only be redeemed for prizes from the vault. Since we recognize that users have
grown attached to their Gems, we have assigned them a value of one Microsoft Point or Rewards Credit. But as a purely promotional type of currency, they have no associated real currency value. This is why prizes in the vault tiers can and do have different
retail values; there is no "1:1 ratio" for Gems"

Cant redeem my reward credits for currency