cant redeem my microsoft rewards

If you still encounter the same issue after doing the steps that I have provided. Please report it to the Rewards team through this link, https://support.xbox.com/en-US/help/account-pro....

Click the "Get help" button then click the rewards support button.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps one at a time to resolve the issue.

Solution 1: Repair the Xbox app.

Please go to Settings > Apps > Apps Features. Select the Xbox app, then click Advanced options. Click the repair button, try to redeem the rewards again, and see if it works.

Solution 2: Please try to log out and then log back into your account to the Xbox app. Try redeeming the rewards after that and see if it works.

If the same issue persists after doing the steps above, I would highly recommend reporting the issue to the Rewards team using this link, https://support.xbox.com/en-US/help/account-pro....

Please click the drop-down button that says "Get help".

It was for xbox rewards though. I redeemed my xbox rewards points for microsoft credit so it is for xbox rewards not microsoft rewards.

Hi, for this promotion, my option to redeem the 3 months of Game Pass arrived as one of the items that could be redeemed (for 0 points) in the "Redeem" section of
my Microsoft Rewards page. Once redeemed, I got the code in an email to my Xbox/Microsoft Rewards account email address.

I'd check to see if you have the option to redeem it there, and then contact
Microsoft Rewards Customer Support if you don't see it there. Hope that helps!

Hi Hans Moleman 50,

When you say you have £10 worth of Microsoft points, do you mean Reward Points? If so, have you redeemed the points for either an Xbox or Microsoft gift card.

As far as I am aware, you cant just spend reward points, you have to redeem first.

Hope this helps