Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent

Discus and support Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent in XBoX Games and Apps to solve the problem; I purchased 2x 3000 minecoin gift cards from a partner reseller for my son's account. The first card redeems fine using http://redeem.microsoft.com... Discussion in 'XBoX Games and Apps' started by ebob9, Jan 7, 2023.

  1. ebob9
    ebob9 Guest

    Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent


    I purchased 2x 3000 minecoin gift cards from a partner reseller for my son's account.

    The first card redeems fine using http://redeem.microsoft.com (signed into the correct account.)

    The second card throws the following error:

    PUR-UserAlreadyOwnsContent

    I noticed a similar problem here, without resolution:

    https://answers.microsoft.com/en-us...sage-pur/dabbef9a-4650-4a16-9134-1a4469910373

    These are not unique content, they should be able to be used more than once. Please help!

    :)
     
    ebob9, Jan 7, 2023
    #1
  2. ebob9 Win User

    Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent

    I was able to figure out the solution!

    For anyone else who has purchased and tried to redeem multiple of the same Minecoin denomination gift cards to an account, do the following:

    1. For Minecoins and Minecraft, redeem the first code. It should redeem successfully.
    2. This seems to put the redemption in a "waiting to be delivered state." This is what prevents the 2nd code from working.
    3. On the account receiving the Minecoins, log into Minecraft and go to the store.
    4. Ensure that the new coins have been delivered/received.
    5. Once the first code of coins has been delivered/received into the account, you can now redeem another code!
    Hope this helps others looking for this issue! It seems you just need to deliver/get the coins on the account before you can redeem another "same" code/denomination to the same account.

    This should be really be documented in the FAQ!
  3. Anthony Molzahn Win User

    Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent

    Ok thank you. I saw another thread posted with a similar issue along the same thread lines and it was resolved without being answered. Now I know why.
  4. Anthony Molzahn Win User

    Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent

    Also, the answer is that you can only redeem one coupon/code of the same type per day.
  5. Nilay Bhattacharjee Win User

    Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent

    Hello Anthony,

    Nilay here and I'm glad to answer your query today.

    This is the Xbox console troubleshooting community. We don't have any information on purchase, refunds, returns or codes.

    Thank you
  6. Ricardo Lechuga Win User

    Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent mJMM2t5WG0SEGV1X.30.37

    If here you received this message means that what you have purchased it's a one time purchase only, but you can only confirm this trough Xbox support
Thema:

Can't redeem Minecoins - get message: PUR-UserAlreadyOwnsContent

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