Can't redeem GwG

Discus and support Can't redeem GwG in XBoX Sales and Promo to solve the problem; If this is not the correct forum I apologize, I had a hard time telling which it should go in. I assume GwG is considered a special offer. Anyways, I... Discussion in 'XBoX Sales and Promo' started by Dark Death 90, Sep 15, 2016.

  1. Dark Death 90
    Dark Death 90 Guest

    Can't redeem GwG


    If this is not the correct forum I apologize, I had a hard time telling which it should go in. I assume GwG is considered a special offer.

    Anyways, I renewed my Gold subscription today, as I got my paycheck. I know that today is the last day for WWE 2K16 and Forza Horizon. I managed to get WWE without issue, but I am trying to redeem Forza through Xbox.com, and even though it still says "Free
    with Gold Subscription" it tells me to pay $19.99. Did the promotion end early? I was under the impression it goes till midnight, especially since I was still able to get WWE. Help would be appreciated, thanks.

    :)
     
    Dark Death 90, Sep 15, 2016
    #1
  2. DominumStige
    DominumStige Guest
    Games With Gold - Games not working on my new Xbox One X

    Hi!

    Are you using the same account used to redeem GwG games?
     
    DominumStige, Sep 15, 2016
    #2
  3. Internet Expert
    Internet Expert Guest
    Couple digital Xbox One games suddenly appeared in my ready to install library ?

    There's no promotion or anything that I know of where you get those particular games by upgrading to Xbox One.

    All of the games you listed were GWG at some point (up to 2 years ago). Did you redeem those Xbox One titles through the Microsoft desktop website while they were free? That would be a way to redeem Xbox One GWG titles if you only had an Xbox 360. Also,
    Xbox One GWG titles are only accessible in your library while your Gold subscription is active (as opposed to Xbox 360 GWG, which remain playable regardless of your Gold status).
     
    Internet Expert, Sep 15, 2016
    #3
  4. Dark Death 90
    Dark Death 90 Guest

    Can't redeem GwG

    And of course, after I post this, I give it another try and it decides to work. You may close this question, I apologize for any trouble.
     
    Dark Death 90, Sep 15, 2016
    #4
  5. ngocphi
    ngocphi Guest
    Two things you better check commerce.microsoft.com and make sure you weren't charged

    2nd fyi you arent gold

    So I'm guessing home gold? If so then you don't qualify for games with gold 360

    You would need your own membership as the home gold doesn't affect 360 or website purchases
     
    ngocphi, Nov 3, 2018
    #5
  6. Ironwilled Win User

    Can't redeem 360 GWG

    Hi There,

    Have you tried downloading the 360 GWG on your Xbox One or on the mobile app?
  7. Kilgrave37 Win User

    Can't redeem 360 GWG

    Hello,

    I updated my billing information (with exactly the same datas) and it worked!

    Thank you very much Brad
  8. XBF Leo G Win User

    Can't redeem 360 GWG

    Hey Kilgrave37,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you
    again and have a great day
    Kilgrave37!
  9. XBF Brad A Win User

    Can't redeem 360 GWG

    Hello Kilgrave,

    Thanks for reaching out to the forums. We understand you are unable to redeem GWG on website. We recommend try updating billing information on the
    account website. This has been known to work for some people. As for the not available in your region, there are some games that are not available in certain regions. This is totally
    dependent on the developers.

    Hope this helps.

    Brad
  10. RedCarGamer Win User

    Can't redeem 360 GWG

    Did you check if is any wrong in your payment?
Thema:

Can't redeem GwG

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