Cant Redeem Free Xbox Game Pass Ultimate 2 Months

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Good question! In order to convert the Xbox Live gold to Xbox game pass ultimate, make sure to redeem the 3 months of Xbox live first. Once done, redeem the Xbox game pass ultimate and you will get a total of 4 months of game pass ultimate.

I hope this helps. Feel free to ask back any questions and keep me posted.

The code( for free ultimate pass )was redeemed like month ago, it's the second pass that I cancelled.

I mean that it is on auto redeem for a free month using points. When you go to Microsoft Rewards on the Xbox and click redeem, it gives you an option to auto redeem the the Ultimate game pass for 10,500 points

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Yes, you can redeem them simultaneously. But I highly recommend redeeming your 3 months PC Game Pass first then redeeming your 2 months Game Pass Ultimate. In that way, your 3 months of PC Game Pass will be converted to Game Pass Ultimate so you'll get a total of 5 months of Game Pass Ultimate.

Any chance this was the error message:

"Check the Instructions that came with your code. You might need to redeem it on a different web page"

If so, that's either because you don't meet region crtieria...or, you have held Game Pass in the past as the promotion is for new subscribers only

"If you were previously subscribed or currently subscribed to Xbox Game Pass for PC, or an Xbox Game Pass Ultimate subscription, you will not be able to redeem the two month trial for Xbox Game Pass Ultimate!"

https://support.discord.com/hc/en-us/articles/4411295409047-2-months-of-Xbox-Game-Pass-Ultimate-with-Discord-Nitro-FAQ#h