Can't redeem code/buy Gold

Discus and support Can't redeem code/buy Gold in XBoX Games and Apps to solve the problem; I tried buying 12M Gold yesterday via Xbox One but at the end I got a Something went wrong error. I went to my profile on xbox.com, my account, and... Discussion in 'XBoX Games and Apps' started by SpaceBurd, Feb 18, 2015.

  1. SpaceBurd
    SpaceBurd Guest

    Can't redeem code/buy Gold


    I tried buying 12M Gold yesterday via Xbox One but at the end I got a Something went wrong error.

    I went to my profile on xbox.com, my account, and tried buying 12M Gold from there too...same issue.

    Bought 12M Gold off Amazon, tried redeeming via my account at xbox.com and still the same error.

    Also tried redeeming code via Xbox One to no avail.

    Xbos-0x80169CF9
    0260e218-519c-456a-8e3e-0dcefdc7b76c
    2015/02/18 - 14:12:22 UTC
    Tried search engine but no results for the error code.
    The xbox status page says no outstanding issues.
    Twittered xbox support yesterday and today but no response.
    Anyone able to offer assistance?
    Cheers.

    :)
     
    SpaceBurd, Feb 18, 2015
    #1
  2. Nikita Bear01
    Nikita Bear01 Guest
    Xbox 360 Live Gold

    I added 35 pounds from redeem code to my account and I can't buy Xbox Live Gold. Can I buy Live Gold on this money?
     
    Nikita Bear01, Feb 18, 2015
    #2
  3. DemonGarde81132
    DemonGarde81132 Guest
    89118110-a15a-4bab-bfd3-bed578e7fe19

    who also can't redeem the XBOX Live Golde Code ?
     
    DemonGarde81132, Feb 18, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Can't redeem code/buy Gold

    There was an issue with the Live service yesterday so that could have been an issue, but it is up and working now. So if you're still having the issue you will need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada
    or support.xbox.com/contact-us
     
    Smwutches, Feb 18, 2015
    #4
  5. SpaceBurd
    SpaceBurd Guest
    Thanks.

    Tried the online chat method but wasn't convinced by the response.

    Turns out I have to wait until my Gold expires before I can apply another 12 months...normally I can buy Gold before it expires so it carries on seamlessly...but seems not the case any more.
     
    SpaceBurd, Feb 19, 2015
    #5
  6. Smwutches
    Smwutches Guest
    Weird. You should still be able to add it unless it would mean you'd have more than 36 months on your account.
     
    Smwutches, Feb 19, 2015
    #6
  7. SpaceBurd
    SpaceBurd Guest
    Got 3 weeks left before it expires (and I wanted to get rid of the renew your gold reminder on the dashboard!) so it can't be too much time...guess we'll see what happens when it expires.
     
    SpaceBurd, Nov 1, 2018
    #7
  8. JayDelgado Win User

    Xbox Live Gold

    I'm sorry but more context is needed. You can't buy Gold digitally or is the code you're trying to redeem not working?
  9. Portablez Win User

    xbox live gold

    Go to a gamestore and buy the gold and redeem the code.
  10. MetalJohn16 Win User

    Xbox Live Gold Membership- 1 Month Trial

    well you checked in xbox.com in the page appears if you are a gold memeber but that's weird because i buy too that bundle and the one month is activated but check in xbox.com and check and if never happends redeem the code on the option "Redeem Code" and
    if you, you can't go to support and contact an agent
  11. JESSE M0SS Win User

    Cant Redeem My Code

    I can't redeem my 1month gold code help
  12. voteDC Win User

    Xbox Live Gold 13month for £24.99 (UK) One Day Only

    If I remember correctly, Gold codes are region free. So you could buy this offer in the US and redeem the code.
Thema:

Can't redeem code/buy Gold

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