Can't recover microsoft account password due to 2fa

Discus and support Can't recover microsoft account password due to 2fa in XBoX Accessibility to solve the problem; So I can't remember my old password for another Microsoft account that's linked to my xbox profile, and because I have 2fa on it want me to no my... Discussion in 'XBoX Accessibility' started by Samuel Larsen, Apr 27, 2025.

  1. Can't recover microsoft account password due to 2fa


    So I can't remember my old password for another Microsoft account that's linked to my xbox profile, and because I have 2fa on it want me to no my number and the authentication app but I can't get into the app or get the 25 letter recovery code because I don't know the password it's a bit of a dylema

    And I don't want to have to make a new account ad I will lose like 14 years worth of progress on games

    :)
     
    Samuel Larsen, Apr 27, 2025
    #1
  2. Henry Heighway Win User

    Something went wrong 0x80048823

    I have attempted to use the account recovery forum but as I have two factor authentication turned on, the form is automatically denied. I also cannot turn of 2FA because I can't access the account. As far as I am aware, I have run out of options for recovering my account. Even after changing my password multiple times, I still can't verify my account due to the error. I appreciate the attempt, but I can't see a way of recovering this account.
  3. DeniqL Win User

    Help with account recovery

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    Unfortunately that is the problem with the 2fa.

    It is highly impossible for you to recover your account, unless you remember your password or recover back your security proof.

    You can refer to this thread going in depth about 2fa

    https://answers.microsoft.com/en-us/outlook_com...
  4. JosefLBohorquez Win User

    Microsoft support won't help, Recovery form won't help

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Ed.

    Sorry to hear that the hacker enabled 2FA in your account. You can try to recover it following this article

    https://answers.microsoft.com/en-us/outlook_com...

    If the article doesn't work for you, I don't like to give bad news but the account can't be recovered
    The most that you can do I ask Microsoft to block the account

    PS: Don't share the email address associated with the account, here in the forums no one can access / view / modify account details due to privacy and security reasons
  5. JosefLBohorquez Win User

    Microsoft Authenticator does not let change my personal details and reason since I moved from the USA to the UK

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Eder

    If you're not able to access to this old phone number you can try the methods listed here in order to recover the account

    https://answers.microsoft.com/en-us/outlook_com...

    Please note that Microsoft support can't help to recover 2FA accounts
  6. XBF Diego M Win User

    I can't figure out how to access my account

    Hi Josh,

    Thank you for coming to the forums, we'd be happy to help!

    First, I want to say I'm sorry for your loss. I know it's probably important to you to try and get this account back. It seems like you can't access the account due to a forgotten password. Have you tried recovering the account by passing online verification
    to reset the password? Please follow this guide on how to reset the password for the Microsoft Account you are trying to recover:

    https://support.microsoft.com/en-us/help/4026971/microsoft-account-how-to-reset-your-password


    If you cannot pass account verification using the alternate security contact information, then you will need to complete an

    Account Recovery Form
    .

    I hope this helps in recovering the account!
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Can't recover microsoft account password due to 2fa

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