Can’t Recover Account to Cancel Subscription

Why are Microsoft unable to send recovery details to the email address associated with the account?

Also if it can’t be recovered how do I cancel the Xbox Live subscription because I can’t cancel it via the Xbox or accessing the account

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here

In these type of cases you should go to your financial entity and dispute the charge to block it as well.

This is because access is mandatory to cancel a suscription form Xbox side

Hey everyone,

I recently bought an xbox, and created a microsoft account. Of course I activated subscription to xbox game pass. Unfortunately password wasn’t saved by my password manager. I tried to recover account, but no luck.

So due to this I have the following problem:

I can’t cancel subscription because I don’t know password and I can’t recover my account(I enter all info correctly, but for some reason it says that I haven’t provided enough info)

And obviously I can’t delete it account, since I don’t have access.

So what should I do and how do I cancel subscription on lost account?

If you are unable to recover the account then your only option would be to call your bank and have them block the charges on their side.

Being able to cancel it from Xbox's end would require you having access to the account.

> Why are Microsoft unable to send recovery details to the email address associated with the account?

Because that email address is no longer associated with the account.

> Also if it can’t be recovered how do I cancel the Xbox Live subscription

Microsoft can only assist with billing queries if you have access to the account. You'll need to contact your bank or financial institution to cancel the charges. If you pay with card I'd suggest cancelling the card too.

Please reach back if you have further questions.

Thanks for the help but the problem is I don’t have access to the emails that now owns my Microsoft accounts as I got hacked meaning I can’t access the hackers email to get my account back therefore can’t cancel the subscription and it’s not letting me dispute the last Microsoft subscription????