Can't recover account due to two factor identification

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Can you please try to recover the account here?

https://account.live.com/acsr

Thanks!

I have attempted to use the account recovery forum but as I have two factor authentication turned on, the form is automatically denied. I also cannot turn of 2FA because I can't access the account. As far as I am aware, I have run out of options for recovering my account. Even after changing my password multiple times, I still can't verify my account due to the error. I appreciate the attempt, but I can't see a way of recovering this account.

Hello again, if they have enabled 2FA (Two Factor Authentication), unfortunately they answered correctly and it will not be possible to recover your account.

Hello again, yes Two Step Verifcation and 2FA (Two Factor Authentication, are the same thing.

But if the number that is active on the account in 2FA is yours, you should be able to log into the account, which exactly happened that made you request to recover the account.

You can't really merge the accounts, but you could manage the subscription of the accounts, and possibly reach out to support to cancel the subscription on the one account for a prorated (again MAYBE) amount and subscribe on the other account to consolidate
the services, just not the accounts.

Which account is it you don't have access to? I'd assume it's the Xbox Live/console account? If so, you'd at least have the email address which is good, but then you'd have to go through

Account Recover here. That might involve contacting Microsoft Support to verify your identity at some point due to the two factor authentication.

Let us know if you have any specific questions or problems with the Account Recovery process.