Can't reach Halo Infinite's main menu - Microsoft Account issue

YakirAbergel · Jan 28, 2022

Hi,

I've been trying to log in to my Halo Infinite account using steam.

like I did for the last few monthes.

But this time it shows me this message;

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Go to account.microsoft.com on a browser

Change your password

Restart the game and sign in

RUBENSJUNIOR21

Halo is the best game from microsoft in my opinion, it's amazing the gameplay of halo reach, next year will have the infinite halo, just waiting.

JustinBancroft1

So I reset the Xbox completely last night, and I downloaded halo infinite since it comes with the bundle, but I tried loading up Halo infinite this morning and it shut down before it could even reach the main menu screen of the game.

As usual, my game went black (this time it didn’t have a glitchy smear of colors across the screen) and same following problem where I no longer can press any buttons, only hear the buttons being pressed in the background until my controller stops responding and the Xbox shut down yet again.

XBF-Spartan

Hi Edwardprimmer,

Thanks for reaching out to the forums! Are you still having issues with Halo Infinite?

P4HT

I called Microsoft Xbox One support and they claimed they would be reaching out to the developers. I'm having issues with Halo 2 as well; constantly freezing and crashing. It's the game, because Halo 5, Halo Infinite, Minecraft and all my other games work. Waiting to hear back.

Can't reach Halo Infinite's main menu - Microsoft Account issue