Can't Rate Game I Physically own on Microsoft Store

Discus and support Can't Rate Game I Physically own on Microsoft Store in XBoX Sales and Promo to solve the problem; I bought Resident Evil Village and wanted to give my rating on the store but I get the message "You must own this product to rate and review". The... Discussion in 'XBoX Sales and Promo' started by AriaFreyja Mae, May 16, 2021.

  1. Can't Rate Game I Physically own on Microsoft Store


    I bought Resident Evil Village and wanted to give my rating on the store but I get the message "You must own this product to rate and review". The thing is, I DO own it, just not digitally and this seems kind of unfair. Does anyone else have this issue?

    :)
     
    AriaFreyja Mae, May 16, 2021
    #1
  2. xDarkStar73x Win User

    Can't Rate Game I Physically own on Microsoft Store

    I bought Resident Evil Village and wanted to give my rating on the store but I get the message "You must own this product to rate and review". The thing is, I DO own it, just not digitally and this seems kind of unfair. Does anyone else have this issue?
    I have had the same issue myself with another game and when I got a reply from support, it pretty much came down to that the store had not recognised I owned it. They did something in the back end to fix it and after they did I was able to do the rating.

    So I would suggest to contact support:

    https://support.xbox.com/en-AU/contact-us
  3. ngocphi Win User

    Can't Rate Game I Physically own on Microsoft Store

    You typically do.reviews for resident evil.games at residentevil.com.or.the etailer you bought it from website

    This avoids the problem of review bombs like TLOUS 2 situation
  4. Robert RedXBox Win User

    I got my copy of Far Cry 5 disc version at Gamestop, its installed and updated but says I don't own

    ok I need to make a correction this problem seems to be effecting a few games in Microsoft Store , I just checked my physical copy of Assassin's Creed@ Origins, also has it as not owned and has Rating and Reviews disabled, maybe an update
    to Microsoft store app on the Xbox One system has broken being able to rate and Review Physical copy's of these games, since the problem seems to be with more than just my new Far Cry 5 game, since it seems to be effecting a few new and old Physical games
    now. Fallout 4 game also has Rating and Reviews disabled too now it seems for my physical copy of that game too.

    I guess either this is a new system bug or Microsoft disabled rating and review page our Physical copy's of Xbox One games discs since they don't read as owned anymore in Microsoft store app on our Xbox one systems?

    can anyone else confirm that their physical copy's of these games also will not let them review and rate them?

    since this is not effecting digitally brought games in Microsoft store app , its just the physical title disc versions of any of these games being installed and reading now as not owned in Microsoft store app on our Xbox One Consoles which seems to disable
    rating and review page for our physical Xbox One Games.
  5. Robert RedXBox Win User

    I have not been able to rate my game that I got from my local Gamestop store, its installed but says

    I guess either this is a new system bug or Microsoft disabled rating and review page our Physical copy's of Xbox One games discs since they don't read as owned anymore in Microsoft store app on our Xbox one systems?

    can anyone else confirm that their physical copy's of these games also will not let them review and rate them?

    since this is not effecting digitally brought games in Microsoft store app , its just the physical title disc versions of any of these games being installed and reading now as not owned in Microsoft store app on our Xbox One Consoles which seems
    to disable rating and review page for our physical Xbox One Games.
  6. Robert RedXBox Win User

    I have not been able to rate my game that I got from my local Gamestop store, its installed but says

    The store will say you don't own it because you didn't buy it digitally from the Xbox store.
    but that doesn't explain why I can't rate my brand new game on its far cry 5 page you used to be able to rate new games that you got, its not allowing me to post it under Rating and Reviews section for this game or post of a review , since I do own the physical
    version of this game that I just got from GameStop the other day.

    it reads "You are unable to rate or review as you do not own this product." and also says Below product is installed. You can Play this game for now or buy it to own.

    Again I do own it as the Physical Disc version of this game, I don't understand why I can't rate my Physical copy of this game, I don't have this problem with my other Physical Xbox games online, just this one copy of far cry 5 disc that I got this week from
    my local GameStop's store is having this problem.
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Can't Rate Game I Physically own on Microsoft Store

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