Can't purchase xbox360 games due to wrong region on account, although it's set correctly

Discus and support Can't purchase xbox360 games due to wrong region on account, although it's set correctly in XBoX Games and Apps to solve the problem; I moved from UK to Spain and updated my billing, contact details in Microsoft/Xbox profile accordingly, but when trying to purchase xbox360 game in... Discussion in 'XBoX Games and Apps' started by Djukin, Jun 25, 2020.

  1. Djukin
    Djukin Guest

    Can't purchase xbox360 games due to wrong region on account, although it's set correctly


    I moved from UK to Spain and updated my billing, contact details in Microsoft/Xbox profile accordingly, but when trying to purchase xbox360 game in xbox store I'm being asked to enter UK address and debit card, which I no longer have. It's not an issue when
    purchasing Xbox One games, all works perfectly fine.

    I suspect that something didn't sync properly and xbox360 still sees me as being in UK. Did anyone else encountered this issue? How can I update my address for xbox360?

    Thanks

    :)
     
    Djukin, Jun 25, 2020
    #1
  2. ArminatorX Win User

    Can't purchase xbox360 games due to wrong region on account, although it's set correctly

    You're welcome!

    Glad I could help! 😊
  3. anttimuskinen Win User

    Can't purchase xbox360 games due to wrong region on account, although it's set correctly

    This was it, after following your link and doing migration it works as expected.

    Thanks a lot! :)
  4. ArminatorX Win User

    Can't purchase xbox360 games due to wrong region on account, although it's set correctly

    For Xbox 360 purchases, you also need to do an Account Migration.

    It's not enough to add a billing option and set your console to the other country. Your account has to be migrated to the new country as well.
  5. anttimuskinen Win User

    Can't purchase xbox360 games due to wrong region on account, although it's set correctly

    Thanks, just deleted my account from xbox and added it again, nothing changed, upon trying purchasing xbox360. game I'm prompted to provide UK billing address and UK payment method.
  6. napalm 31337 Win User

    Can't purchase xbox360 games due to wrong region on account, although it's set correctly

    As additional step, you try to redownload your Xbox360 profile to be sure that is correctly synched.
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Can't purchase xbox360 games due to wrong region on account, although it's set correctly

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