Cant purchase robux on xbox roblox app.

Hello, is the roblox app from the Xbox Home menu mean the Roblox app from the Xbox app?
and what do you mean by "Log into the account where the Robux was purchased or earned"

My name is Fernando I'm an independent consultant, I'm happy to help.

Open the Roblox app from the Xbox Home menu. Log into the account where the Robux was purchased or earned. Once you're in the Roblox home menu, go to the Robux menu. You can see your Robux balance next to My Balance in the bottom left corner.

I hope I helped and see you soon.

Hi there, Nova! This is Marc. Thank you for reaching out to the community.

If you purchased Robux and didn’t receive them, but the payment went through, here are a few steps you can take to resolve the issue.

Sometimes purchases go through on the wrong or signed-out account. On your Xbox: Open the Roblox app. Go to Settings > Account Info and confirm you're signed in with the correct Roblox account, the one used during the purchase.

Check your purchase history. Visit https://account.microsoft.com/billing/orders then find the Robux transaction and confirm it says “Completed” (not pending or failed).

If Microsoft confirms the purchase but no Robux were added, you can report the issue to Roblox directly.

Visit https://www.roblox.com/support.

Select Billing & Payments > Robux purchase on Xbox

Include your Roblox username, Xbox Gamertag, and proof of purchase

Let me know where you purchased the Robux from, and I can give more specific guidance from there.

Best regards,

When you purchase the robux from the Xbox site, you are actually just buying the robux for the Xbox version of the game. For the PC version you need to purchase direct from Roblox or by purchasing a robux card from your local or online game store.

For PC, you will have to purchase Robux directly from Roblox themselves, as you say the Robux from the Microsoft store is for Xbox only.

https://www.roblox.com/upgrades/robux