Can't purchase Microsoft Jigsaw Premium

Discus and support Can't purchase Microsoft Jigsaw Premium in XBoX Games and Apps to solve the problem; I'm trying to purchase Microsoft Jigsaw Premium again, but when I click on the 'Upgrade for one year for $9.99'' link, I get an error window saying:... Discussion in 'XBoX Games and Apps' started by Martie Best, Apr 29, 2023.

  1. Martie Best
    Martie Best Guest

    Can't purchase Microsoft Jigsaw Premium


    I'm trying to purchase Microsoft Jigsaw Premium again, but when I click on the 'Upgrade for one year for $9.99'' link, I get an error window saying: 'Try that again. Something happened on our end. Waiting a bit might help.' At the bottom left, it has "UilXBgF3vU=v+bvd.28.3.1.2.1 2023/4/28 - 20:54:09 UTC" This has been going on for more than a week! I made sure my password and credit card info are correct and internet searches don't seem to provide more info. I have a fairly new and powerful desktop w/ plenty of power and storage, so that is NOT the problem. Can anyone advise? I thought maybe I could purchase it from the Microsoft Store, but was unable to do so. Thanks for any help!!!

    :)
     
    Martie Best, Apr 29, 2023
    #1
  2. OpticRJames Win User

    Can't purchase Microsoft Jigsaw Premium

    Hi, Martie. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please log in to your account at this link, https://account.microsoft.com then go to Payment & Billing > Address book. Make sure your billing address there is similar to the one you have on the payment method.

    If it's correct there, try to remove and re-add the payment method before trying to make the purchase.

    If that doesn't work, try to link the payment method with a Paypal account. Try using the Paypal account to purchase it and see if that sorts it out.

    If that also doesn't work, you can try purchasing the Microsoft Gift card from this link, https://www.microsoft.com/en-us/p/microsoft-gif...

    If you are able to purchase it, you can redeem it to get Microsoft account credit which you can use to purchase it through the Microsoft Store app.
  3. David Reid-Smith Win User

    Can't purchase Microsoft Jigsaw Premium

    The solution above DOES NOT WORK..

    I also can NOT upgrade for Premium for Microsoft Jigsaw.

    I seen it happen in the past too so I gave up trying to fix it .

    I was able to purchase 1 month last month but now that it expired.. I CAN NOT extend it or get Premium access.

    At this moment.. Microsoft Jigsaw is GARBAGE and needs better support or a fix from Microsoft.
  4. Martie Best Win User

    Can't purchase Microsoft Jigsaw Premium

    I signed in and deleted my credit card. I then added it back. I added PayPal. I have no problem with getting a gift card, but how am I to use it!?! It won't let me get past that "Try that again" screen! I am so frustrated that I am probably just going to delete the stupid thing and try to find another puzzle site. Every time I click on the arrow to 'view' the larger puzzle, I immediately get that bar asking me to upgrade--which is a dead end street. I cannot view the larger puzzle. I have purchased multiple puzzles and still have over 49,000 gold bars, so I really didn't want to lose those by completely removing the program. It is SO AGGRAVATING!!!! And I cannot find anyone else with this problem. I've been using this program for some time with no problems--and I checked to see that I have the latest upgrade. I also tried the Microsoft 'Repair'. I guess they don't want me to upgrade, lol! Thanks for the answer, anyway.
  5. Margaret #MrMilo Win User

    Microsoft Jigsaw

    This week, in Microsoft Jigsaw, I've lost access to all my previously purchased Jigsaw Classic Games. How do I restore them? I am a Premium Member.
  6. StuartATrueRed Win User

    Not recognizing "premium that I paid!

Thema:

Can't purchase Microsoft Jigsaw Premium

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