Can’t purchase game on pass

Hello jdoubblem999,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're experiencing issues with purchasing Game Pass. Just a reminder, here on community, we are not able to double check your account and payment instrument if there is an issue which is the reason of your purchase denial. No worries, I will guide you on how you can contact our dedicated Xbox Live support so that they can take a look on your account. They have a better view than us since they will be able to pull up your account manually and escalate the case if necessary.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

Console games cannot be played on pc just as of games can’t be played on console

Game pass ultimate gives you access to console games in the cloud

You’ll have to purchase an Xbox to play it.l without

Hello my friend,

Thank you for your response,

So i will go forward to refund my microsoft balance!

Is there any way to make a refund receipt from microsoft ?

I cant find any request refund button in my Microsoft account home page

You can buy games, DLC, rent movies, you can buy games and send them to your friends.

So what can i purchase with this credit?