Can't purchase anything on my Xbox one

Discus and support Can't purchase anything on my Xbox one in XBoX Sales and Promo to solve the problem; when trying to buy a game it loads then says there was an error processing your payment... 65f8c1e1-3a1e-426a-96e2-068fc4b20ae0 Discussion in 'XBoX Sales and Promo' started by dat wolfe, Dec 26, 2016.

  1. dat wolfe
    dat wolfe Guest

    Can't purchase anything on my Xbox one


    when trying to buy a game it loads then says there was an error processing your payment...

    :)
     
    dat wolfe, Dec 26, 2016
    #1
  2. Haar Verda Tal
    Haar Verda Tal Guest
    Can't purchase anything on Xbox One.

    So after signing off and signing back on and trying twice, after a wait of about 2 minutes, it worked. We'll see if this is a permanent fix.
     
    Haar Verda Tal, Dec 26, 2016
    #2
  3. Haar Verda Tal
    Haar Verda Tal Guest
    Can't purchase anything on Xbox One.

    So over the past few days I've tried to buy a few different things. I bought Injustice 2 about a week ago and that worked fine. But since then everything I've tried to purchase, ranging from the microtransactions in Injustice 2 to State of Decay: Year-One
    Survival Edition, hasn't worked. Every time I try to purchase something, I hit "Buy" and it says "Working..." before the screen turns dark like the overlay for the "how do you want to pay for this" window is about to pop up, but it never does. Instead the
    screen brightens back up after a moment, and it simply says "Working..." indefinitely.

    I've tried hard resetting my Xbox, unplugging it for extended periods of time, and resetting my router and modem, but none of this works.
     
    Haar Verda Tal, Dec 26, 2016
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Can't purchase anything on my Xbox one

    Hey there -

    Sorry to hear about that. You'll want to reach out to
    phone or chat support     directly for further assistance with billing related issues. We are unable to assist with account/billing issues here on the public facing forums.

    Thanks for understanding. Can't purchase anything on my Xbox one :)
     
    Miss Bijoux, Dec 27, 2016
    #4
  5. Miss Bijoux Win User

    Can't purchase anything on my Xbox one

    Hey there -

    Sorry to hear about that. You'll want to reach out to
    phone or chat support     directly for further assistance with billing related issues. We are unable to assist with account/billing issues here on the public facing forums.

    Thanks for understanding. :)
  6. Haar Verda Tal Win User

    Can't purchase anything on Xbox One.

    So after signing off and signing back on and trying twice, after a wait of about 2 minutes, it worked. We'll see if this is a permanent fix.
  7. Mister Maka Win User

    Can't purchase anything

    Hey there!

    Can you clarify which console and game you're having trouble making in-game purchases from? Depending on the game, the issue may be best to reach out to the publisher in regards to. Let us know :)
  8. II xOzone II Win User

    Cannot add child to XBOX One - says already belongs to a family- but WHAT family??

    I can't purchase anything that cost money on the One but its fine on 360... support told me to sign in with my parental account MY PARENTS ARE OLD THEY DONT PLAY XBOX!
  9. DominumStige Win User

    can't purchase anything from the xbox one store

    Hi!

    Recently, there was an update for the Store app on consoles. Please check that you have successfully updated.

    Alternatively, you can still use the page with your browser after logging in with your profile: https://www.xbox.com/en-US/games/xbox-one
Thema:

Can't purchase anything on my Xbox one

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