Cant properly access Internet on XBOX Series X

Discus and support Cant properly access Internet on XBOX Series X in XBoX on Consoles to solve the problem; So basically i cannot properly connect to my internet on my Series X (wired connection) have done a few tests and the system says its connected and i... Discussion in 'XBoX on Consoles' started by MarcTaylor3, Jan 15, 2021.

  1. MarcTaylor3
    MarcTaylor3 Guest

    Cant properly access Internet on XBOX Series X


    So basically i cannot properly connect to my internet on my Series X (wired connection)

    have done a few tests and the system says its connected and i am getting expected speeds, but the home screen has the message "connect to Xbox Live" and when i load up Warzone i cant connect to the servers.

    I reset my xbox but kept game data to see if that changed anything, but nothing changed.

    I am seeing in my settings that my Xbox last did an update on 13th Feb at 00:53, and i have had problems since then so i am convinced that this has somehow caused the problem

    :)
     
    MarcTaylor3, Jan 15, 2021
    #1
  2. XBF Zineb F Win User

    Cant properly access Internet on XBOX Series X

    Hello there @MarcTaylor3, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through
    the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
    (UDP).

    If needed or if it’s dirty or scratched, wipe the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom faces, then re-insert it and try launching again

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
    to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!

    Feel free to give us your feedback by voting below if the reply was helpful!
  3. Don8591 Win User

    Xbox chat pad

    I can't find one designed for series x controller. They are all for xbox one controller and don't fit series x controller properly.
  4. elitepvp124 Win User

    60 fps frame jitters

    xbox series x battlefield v 60 fps.

    It seems monitors are not yet properly supported on xbox series x?

    It is telling me i can enable 4k but its only a 1080p monitor
  5. Obsessive Power Win User

    Choosing a hardrrive

    Fair enough, a slow internet connection is as good excuse as any.

    Be aware however that while that drive will work on Series X, you won't be able to play Series X games directly from it. Series X games will require faster access and read speeds. My understanding is that the Series X games can be 'backed up' on an external
    drive and then need to copied/moved over to either the internal SSD or the External SSD's that will be available for the machine.

    The Series X will read and play Xbox One games from an external drive though.
  6. alex_813_lk Win User

    Xbox series s graphics issue

    So the xbox series s cant run the call of duty series X/S version properly?

    Why is it called series s version if it can't run it properly?

    Running on a new(ish) samsung TV so that shouldn't be the issue

    So you think removing the textures pack should fix? The textures pack was 61 gig so wasn't a small download.

    While the speed of the series s is great the other thing I was looking forward to was the graphics so it's disappointing can't play the game to its potential with texture pack etc
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Cant properly access Internet on XBOX Series X

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