can't process payment

Discus and support can't process payment in XBoX Sales and Promo to solve the problem; Hey everyone so go to purchase destiny silver and says can't process payment, I ask chat and get told I have a limit on purchases. Possibly due too pre... Discussion in 'XBoX Sales and Promo' started by Rhabhitz, Nov 3, 2020.

  1. Rhabhitz
    Rhabhitz Guest

    can't process payment


    Hey everyone so go to purchase destiny silver and says can't process payment, I ask chat and get told I have a limit on purchases. Possibly due too pre orders like new Xbox and so on....wait a couple of days. Tried again it still won't let me...only just
    put my card onto file could this be a factor

    :)
     
    Rhabhitz, Nov 3, 2020
    #1
  2. RayPinard Win User

    Payment can't be processed

    Thank you. I've been reaching out for help and all I get are people who copy and paste my question, or people who give one answer then never come back. Thanks for the help
  3. XBF Brad A Win User

    Payment can't be processed

    Hello Ray,

    Thanks for reaching out to the forums. We see you are having issue with making a purchase. We do recommend waiting a bit. If it has failed and you keep trying, it can temporarily lock the account from purchases. Here is a guide for

    cant make purchase
    to help you out.

    Thanks,

    Brad
  4. {Parity} Win User

    Can't process payment on store

    You will need to contact support directly for assistance with that. https://support.xbox.com/contact-us
  5. Christyna64 Win User

    Can't process payment on store

    You mentioned you just loaded the card, are the funds available to use yet? It does take time for the funds to become available on some prepaid cards.
  6. onyxishere Win User

    ''We can't process your payment''

    Sorry to hear it. If support are unable to assist then you should contact your bank to find out if there are any blocks on the card. In the meantime, if you haven't done so already you should look into setting up a paypal account for your purchases.
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