Can't pre-order Call of Duty Cold war through the in game store. It just get this error...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Sine this is a physical disc game, simply search the content packs directly on Microsoft Store. Here you go:

Call of Duty: Black Ops Cold War - Content Pack 1

Call of Duty: Black Ops Cold War - Content Pack 2

Call of Duty: Black Ops Cold War - Content Pack 3

Call of Duty: Black Ops Cold War - Content Pack 4

Hi,

What version of the game do you own and how are you trying to upgrade it?

My understanding is that you need to purchase the upgrade directly via the store on the Series X.

Call of Duty: Black Ops Cold War Editions FAQ

Hi, is it possible for me to receive codes for the Content packs for Call of Duty Black Ops Cold War. They are not able to be downloaded through the store. Let me know if this is possible.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, please sign in to https://account.microsoft.com/billing/orders and check if you can see the game order stated as "completed", once confirmed follow the steps below:

Go to "My games and apps" > Installed games > Highlight the game > Press the Menu button > Go to "manage games and add-ons" > Click the game icon.

Make sure that these packs are installed:

Call of Duty: Black Ops Cold War - Content Pack 1

Call of Duty: Black Ops Cold War - Content Pack 2

Call of Duty: Black Ops Cold War - Content Pack 3

Call of Duty: Black Ops Cold War - Content Pack 4

The disc indeed includes the multiplayer and zombie packs we just need to ensure that they are installed.

What version of the game have you purchased? The series X/S versions will not be available to Pre-install until November 10th 2020 according to the following:

Call of Duty Black Ops Cold War Install dates

Without further information I cannot pin down the exact issue but hope this works for you!