Can't play XGP games because of issues with win 10 accounts

Mage_Storm · Mar 30, 2020

I have a personal win 10 account (not admin), and I would like to play XGP games on it. I have XGP on an account different from my own. I add this account to the win 10 store and Xbox (Beta) app on my account so that I can install games and play them on
my account. Every time I try to open an XGP game it gives me a file system error.

The XGP account is also on a different profile that is admin. The only way that I can play these games is if I am on the admin account that has XGP.

I have tried everything that has been suggested previously and nothing has worked. I believe that when I download games onto my account it thinks that I am the admin account with XGP so it only allows the admin account with XGP to play them.

:)

flankmaker

If a game, or whole sets of games, belong to another account you can not use them on a different account. This is to stop people game sharing and taking money away from developers. If you have bought games on one account you can only play them on that
account.

Mage_Storm

Even if that account is signed into the Xbox app and the win 10 store? The account with XGP is on 2 different user accounts on my computer. Some games have let me play them such as Sea of Thieves and The Outer Worlds.

Verso1983

Same problem for me, game and region from Win 10 are set to Belgium (French), and impossible to get Prey from XGP in another lang than english...

Is this a joke ?

轩游QAQ

Yes，I bought bfv and owned xgp. I set my xbox to the common xbox. My friend's account does not have bfv and xgp, but he can play smoothly, but my own account still can't be played.

Tommy - MSFT

Hello kit artr.

Welcome to Microsoft Community.

Regarding to your information I assume that you can't set you can't play Persona 5 royale.

Did you purchase the game previously, or did you play the game using Xbox Game Pass (XGP)?

If you played the game using XGP, it seems that the game has been removed from the XGP subscription list, which may cause this error.

If you purchased the game, you can try creating a new account and logging into the Xbox app with that account to see if the error

still occurs when playing the game.

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Tommy-MSFT | Microsoft Community Support Specialist

Can't play XGP games because of issues with win 10 accounts