Can't play the Halo Infinite Campaign through Game Pass PC

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Make sure that you are signed in to the correct Microsoft account on your PC. The campaign should be available for play on the account that was used to purchase the game.

Check to see if there are any updates available for the game. Sometimes updates can resolve issues with the game not functioning properly.

Make sure that you have a stable internet connection. If your internet connection is slow or unstable, it may cause issues with the game not launching properly.

If you have any other programs running in the background, try closing them and see if that resolves the issue.

Try running the game as an administrator. To do this, right-click on the game's executable file and select "Run as administrator" from the context menu.

If none of the above steps help, try uninstalling and then reinstalling the game.

I hope these suggestions help!

Hi,

Greetings!

Thank you for posting in Xbox forum.

I totally understand you need assistance in regards with Halo Infinite Campaign on Game Pass. We need to investigate this to find the best possible solution to this issue. Let's work on this together.

To better understand the situation, we would like to ask these questions, such as:

• Where did you purchase the Halo Infinite Campaign? ex. Xbox app for PC, Microsoft Store, Steam
  

Campaign is the single-player story mode that follows the adventures of The Master Chief on Zeta Halo. In this menu you can Start or Continue or Load saved versions of your game.

Halo Infinite is an Xbox Play Anywhere game, this means that if you purchase it on an Xbox console, the Xbox app for PC, or the Microsoft Store app for PC your purchase will carry over to all these storefronts. If you purchase the game through Steam your Campaign purchase will only be available through Steam.

Sincerely,

Leonardo_Y

I did manage to get halo infinite campaign installed but now whenever i try to open halo infinite it opens up the Microsoft Store's Gaming Services page instead. I am on game pass on PC. Ive tried reinstalling the xbox app but it still doesnt work.

Hi. Dérek.

Yes. This happens only in campaign mode.

I play the game using my MacBook. So I have already used the iOS browser, Safari, as their recommendation for playing cloud gaming.

It still does not work through either wi-fi or ethernet.

As I know, Multiplay or other modes of Halo Infinite are offered as free, regardless of the subscription of the game pass, right?

Other games do work perfectly. But only in Halo Infinite, my account became like the one that does not subscribe to the Game Pass.

Thanks in advance.

But I played other games through game pass, the problem is only with the entrance to halo infinite