Can't play my purchased digital game

kvnc75 · Mar 14, 2023

3 days ago i purchased Farm Together and it was working fine. Yesterday I logged in on my Xbox X and it says the owner needs to sign in. I am the owner. So i uninstalled thinking that would fix it but it wont let me redownload without purchasing again.

I cant seem to get microsoft to understand my issue and have reached the callback limit.

I have my receipt from paypal and the game shows in my order history. They denied my refund. I have proof of purchase obviously but why is it not associating the game with my account?

Any help would be greatly appreciated.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Is this a recent purchase?

Also, please sign in to https://account.microsoft.com/billing/orders, and check if you can see the game order from there stated as "completed".

Once confirmed, remove and re-add your account by following the steps below:

" REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

If that still didn't work, this may be related to Xbox's issue:

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MD45066

I have the same exact issue with a game purchased 2 years ago (RDR2). All troubleshooting tips and tricks tried and failed. I can see the game in order history on the Xbox app on my phone but not when I look in my console (only gives option to view last
3 months).

This issue only happened after I was required to accept updated MS privacy policies. This is super annoying and frustrating that I cant even open a ticket with support - only gives FAQs, bot step-by-step of unhelpful troubleshooting, and referral here. Hope
one of you brilliant people have an answer!

Peratrooper

Hi Samy, thank you very much for your prompt and helpful reply!

This has indeed solved the problem, and is something I would never have thought to do. It's a bit disappointing that they make you pay more money to access the main game which has already been paid for. No doubt a peculiarity of the games two modes being split for game pass.

Thanks again for the assistance, much appreciated!

SammyVS

I'm Samy an independent advisor. Welcome to the community. How are you?

The game developer requires you to have the online version of the game to play story mode. When the game's online mode exited the game pass this problem started to occur. You can buy online mode for $9.99 with Gold in the store

Skrdla

I purchased this game on digital download and went to re-download it on my new account, where is it and why can't I play the game I paid for?

Can't play my purchased digital game