Can’t play my downloaded games due to Microsoft updating store?

v AmaZze x · Jul 19, 2018

How dumb is it that I have to sit around and wait for the service alert to go away to play my games that have been purchased off the Xbox store due to them updating it. Like if I have already paid you money for the game I shouldn’t have to be inconvenienced
with not being able to play them while you update your store. Come on Microsoft’s get your stuff together.

:)

Mister Getafix · Jul 19, 2018

Can’t play downloaded games

The basic reason that you would get that message is that their is no license for that game on that console which means 1 of 3 things:

If the game was bought digitally

1. You are trying to play on an account that did not purchase the game or if you did purchase the game with that account it was refunded back for some reason or another. What i would do is check online at account.live.com and look at your purchase history
to make sure that you were not refunded it for some reason or another.

2. An account that did purchase the game at one point was on the console and downloaded the game to that console and did not set that console as that accounts home console so other profiles on that console could then play their digital games.

If it was a disc game.

3. The license for the game goes with the disc itself so the disc would have to be in the console in order to play the game.

This is happening to me with SSX3. I downloaded it under my profile. As soon as it was done downloading I attempted to start it and got the “Do you own this game or app” message. Well, yes I do, I just now bought it! I have been trying to start it up ever
since I purchased it, under my own account, nobody else is logged in, I am the primary account, and it’s not working. This is ****.
Click to expand...

The proper teams are hard at work on a fix for this specific issue.

For updates on a fix for the game check the
status page!

Christopher RN · Jul 19, 2018

Can’t play downloaded games

The basic reason that you would get that message is that their is no license for that game on that console which means 1 of 3 things:

If the game was bought digitally

1. You are trying to play on an account that did not purchase the game or if you did purchase the game with that account it was refunded back for some reason or another. What i would do is check online at account.live.com and look at your purchase history
to make sure that you were not refunded it for some reason or another.

2. An account that did purchase the game at one point was on the console and downloaded the game to that console and did not set that console as that accounts home console so other profiles on that console could then play their digital games.

If it was a disc game.

3. The license for the game goes with the disc itself so the disc would have to be in the console in order to play the game.
Click to expand...

This is happening to me with SSX3. I downloaded it under my profile. As soon as it was done downloading I attempted to start it and got the “Do you own this game or app” message. Well, yes I do, I just now bought it! I have been trying to start it up ever
since I purchased it, under my own account, nobody else is logged in, I am the primary account, and it’s not working. This is ****.

denis97g · Jul 19, 2018

sorry to hear that, but sometimes this inconvenience happens.

GodsAssassin007 · Jul 19, 2018

There was a service outage eariler. That was most likely the cause of you not being able to play. Is it all working for you now?

At the Nozzle · Jul 21, 2018

Hey v AmaZze x,

I hope everything is running well for you know!

Microsoft has been doing a number of updates on their system and games library in general. So things may get a bit out of whack for a short time. There was also a service issue a day ago or so and it should be resolved by now. If the issues persist you
may want to contact Xbox Support: Contact Us | Xbox Support

Best,

Nozzle

{Parity} · Nov 2, 2018

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GodsAssassin007

There was a service outage eariler. That was most likely the cause of you not being able to play. Is it all working for you now?

At the Nozzle

Hey v AmaZze x,

I hope everything is running well for you know!

Microsoft has been doing a number of updates on their system and games library in general. So things may get a bit out of whack for a short time. There was also a service issue a day ago or so and it should be resolved by now. If the issues persist you
may want to contact Xbox Support: https://support.xbox.com/en-US/contact-us

Best,

Nozzle

denis97g

sorry to hear that, but sometimes this inconvenience happens.

Goldorak 64

Hi,

I can’t access the Microsoft store or download update for any of my games.

The message are different from

Can’t access try later

Update can’t be done at the moment.

I can’t send you photos sorry

Can’t play my downloaded games due to Microsoft updating store?