Can't play madden 24

Hello Dean S! I'm Annanda and I'd be happy to help you with your question.

I have seen people mention to open the EA App and search for the game and see if you can resume the gameplay from there, or like " purchase it for free " but this must vary from cases.

What i recommend is contact EA Live Chat because they can solve this type of license issues:

https://help.ea.com

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

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Best Regards, Annanda.

I have tried every trouble shooting problem on the internet it did this in madden 23 I stop playing the game now I pre-order madden 24 and same problem. Contact EA no results it's a shame I payed 100 dollars for a game I can't enjoy.

Hello, Meredith W. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you go to your Microsoft account order history and check if a transaction for this game is listed with the status “completed”?

https://account.microsoft.com/billing/orders

If that's correct, please check if the same Microsoft account is the one that's added on the Xbox.

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Regards,

Arturo.

EA states the game creator and publisher:

"Unfortunately for PlayStation 4 and Xbox One owners, Superstar Mode is only available on PS5, Xbox Series X|S, & PC."

Source:
https://www.ea.com/games/madden-nfl/madden-nfl-24/features

Thanks,
Mauro

Hi Alan *.

My name is Mauro and am glad to assist you. We are sorry for this incident.

Which Xbox model version you own?