Can't play I game that I bought?!

MadsPetersen · Jun 26, 2016

Can't play Battlefield 4 anymore, even though I bought it a couple weeks ago on my console(xbox one), not by disc... I worked fine earlier today, but suddenly when I try to play it, a message pops up saying "do you own this game or app"? - yes i *** do,
I have the receipt too! HELP, what do I do??

:)

x Nitrous x · Jun 26, 2016

Can't play a game that I own..

Does anyone check these forums? Jesus

Mister Beep · Jun 26, 2016

Can't play a game that I own..

Hey there,

It sounds like your account may not own the game digitally, was there another account that may have purchased the game instead that is on your Xbox One? Are you able to see the purchase on the Gamertag you're posting from on our
Microsoft Commerce page? If you do not see the purchase on that page, the account you're posting from may not own the game. The best route to take for license issues will be our chat support team
on our Contact Us page, who will be able to let you know if you do own the game digitally or not.

Also do keep in mind that we work oldest to newest, and bumping your thread may increase the amount of time it takes for us to respond. Hope this helps!

DigitalAssassin · Jun 27, 2016

Hi there, so have you done the usual restarting the console? If you have, make sure that you're signed in to the console using the same account you used to purchase the game. Also, make sure that the console is connected to Xbox Live. If you keep experiencing
the problem, contact Xbox Support.

More information and troubleshooting steps are here:
support.xbox.com/.../insert-disc-purchase-digital

M3tal Daz3

Make sure you have purchased the game during the sale and you were not just playing it through xbox pass. If you are not sure contact xbox support to verify this for you: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

TalipedTrain

Your best bet to fix this issue is go to https://beta.support.xbox.com/

cx02

I ended up just buying the game again, but thank you for helping

XBF Steven R

Hey there cx02,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening and concerning a problem to deal with. If you had redeemed the game appropriately, then it would be on your order
history as well. If it's not on your account, then you would have to purchase it or play it off an account that does have the rights. I would suggest

removing and redownloading your profile just incase the console is not recognizing your license information correctly.

When you get the chance, give that a shot and let us know if that helped.

Tbanks!

cx02

In your case, it's because GTA V is no longer on Game Pass (removed May 7, 2020), you didn't actually buy the game. So, if you want to continue to play the game, you have to buy the actual game.

Can't play I game that I bought?!