Cant play games through Xbox app due to not being connected to Xbox live

Thanks for the update, SydneyPeers.

Is this the only game working as of the moment or is this the game that did not work if run using Xbox app?

May we ask if you have tried installing other games included to your subscription or games purchased? Is it same issue?

May we confirm, if you have tried to create new user profile and play the game? Please check here for the steps: Create a local user or administrator account in Windows.

We look forward to your response.

Kind regards,

Thanks for the update, SydneyPeers.

Would you mind checking the suggested troubleshooting below? Please try these on the newly created profile.

Method 1: Run troubleshooter

The Windows apps troubleshooter can help resolve issues regarding applications downloaded from the Windows Store. Click this Use a fix-it tool with Windows 10 to proceed.

Method 2: Check for updates for the app and the device

See How to get software and driver updates for Windows 10 for the steps.

Method 3: Perform a clean boot

To eliminate software conflicts, kindly follow the steps provided on this link - (How to perform a clean boot in Windows) on how to perform a clean boot.

Method 4: Uninstall and reinstall the Xbox app

Uninstalling and reinstalling the Xbox app can help resolve corrupted installation files. Here are the steps:

1. Click Start > All apps > Windows PowerShell.
   
2. Right-click Windows PowerShell and click More > Run as Administrator.
   
3. In the Windows PowerShell window, copy and paste the following command: Get-AppxPackage *xboxapp* | Remove-AppxPackage
   
4. Restart your device so that the changes can take effect.
   
5. Click this Get Xbox Console Companion and download the Xbox app.
   

Method 5: Reset the Xbox app.

1. Click Start and click Settings.
   
2. Select System.
   
3. Select Apps & features.
   
4. Find the Xbox app and click Advanced options.
   
5. Click Reset.
   
6. Restart your device so that the changes can take effect.
   
7. Launch the Xbox app and check if the same instance occurs.
   

Kindly reply here for any update.

Kind regards,

Heya, yeah the issue is still present, though I have tried everything you have listed and beyond, I resorted to purchasing Sea of Thieves on steam and seeing if it worked and it did. Worked just fine even though I linked my xbox account to it and everything.

Really weird.

Although I have moved past it since I got a more worrying issue on microsoft more pressing

Hi SydneyPeers,

Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you still have issue by posting a reply.



Kind regards,

Hi SydneyPeers,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play games on Xbox app for PC however you always get an error message from specific games. Let us check on this together so you will get back to gaming.

Usually if the concern is all about the Xbox account, you may always visit your account in here - Microsoft account. This is to help you check if you needed to manage, secure or update your account. Next, you may check your Xbox Profile and status in here - Xbox Enforcement.

We will also suggest that you perform troubleshooting, please check the steps below.

• Keep Windows and Xbox apps updated.
  
• Sign out to Xbox apps and Microsoft Store. Please make sure you know your account's password.
  
• Restart device.
  
• Turn off or disable antivirus, antimalware, VPN and PC Optimizer.
  
• Re-sign in account to Xbox apps and Microsoft Store. It will be best if your local user account for PC matches your account on those apps.
  
• Retry to launch your games.
  

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community