cant play EA games due to xbox account linked to a deactivated account

stimey666 · Jul 9, 2022

I am trying to play star wars battlefront 2 and i am unable to sign in online. when i contacted customer support for EA, they told me there is a deactivated EA account linked to my xbox account. i asked them to unlink the account that is linked and tried too my emails but they said none were the correct email even though i have no others it could be. i reached out to xbox support as well but they said they couldnt help me either.

how do i delete any EA account linked with my xbox account?

:)

Lucas Lauer

Hello, stimey666. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

You can go to the EA website and sign in using your Xbox account (by pressing the Xbox logo on the sign in page) to see if you are able to access the EA account. If you can, unlink them there by clicking on your profile > Account settings > Connections > Unlink.

If you cannot access your EA account by signing in to it using your Xbox account, you are locked out of this EA account and will not be able to unlink it. I'm sorry about this.

Feel free to ask back any questions and please let me know how it goes.

Tezzerrific

there is a way

goto

https://signin.ea.com/p/juno/login?...ck&locale=en_GB&client_id=EADOTCOM-WEB-SERVER

then select the xbox logo and sign in with your xbox account.

if this last ditch attempt does not work then EA support are the only ones who can assist as it is their system, microsoft cannot help as it has nothing to do with them.

killerkaesar

For Battlefront the Account linked with EA has to have the parental control deactivated

S1udMitch

I just tried that they are linked but I still cant download or play any EA play games, it doesn't show I have EA play. The only thing I could think of thats causing problems is I have the game pass on my microsoft account thats being used as the store account for the xbox account, and maybe that I have to somehow link that store account to the EA?

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing issues installing EA Play games.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check your EA account connections by signing in to EA’s account settings and make sure that your Xbox account is correctly linked.

And then restart the EA App. To do this, open the Xbox App, go to Profile Icon > Settings > Extensions, and under EA App, click Start Extension if it has been deactivated.

Next is to manually update the EA App.

If the issue persist after performing the troubleshooting steps, kindly uninstall and reinstall the Xbox App and EA App, then install an EA Play game again.

Thank you for your cooperation.

cant play EA games due to xbox account linked to a deactivated account