can't play CoD-Coldwar on Xbox One

We recommend going over the following troubleshooting steps:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Signing out and then back again can help as well, but if none of the steps was helpful contacting the support would be the next step to take. You can contact the online support via Contact us | Xbox Support.

For this issue it would be best to contact Xbox Support, they can help you further with any billing issues.

Thank you for your reply's, it turned out to be something different, after the update he didn't reinstall every element automatically, I had to manually check the boxes. After that was done, I could finally finish season 3.

Hey ambassador's, could you make customer service a bit more accessible? I had a hard time finding help.

Hello there @MisterH1, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. The situation regarding Call of Duty Modern Warfare was declared to be a service outage in our official website Xbox Status | Xbox Support; However, I would like you to sign in with your account in our website Xbox Status | Xbox Support, click on the service outage announcement bar and follow the instructions to get a notification when the issue is resolved.



We apologize about the inconvenience but our engineers are always doing their best to resolve the issue as soon as possible for all the passionate gamers out there, and we would like to thank you for reporting the issue.



I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi, Stephen! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with COD: Cold War.

If you don't mind, I'd appreciate it if you could answer the following questions:

- May I ask which Xbox model you are using?
- Do you have any external storage devices plugged into your console?
- If I'm understanding correctly, you are able to load the game but once inside, you are prompted to buy it again despite it showing as owned on the Microsoft Store. Would that be correct?

Thank you! I'll be looking forward to your reply.
Best regards.