can't play CoD-Coldwar on Xbox One

Discus and support can't play CoD-Coldwar on Xbox One in XBoX Games and Apps to solve the problem; I'm not sure where to go to get the help but here's what happened. I bought an xbox x series and bought Call of Duty-Cold War(Standard edition) but... Discussion in 'XBoX Games and Apps' started by tcbendy, Feb 16, 2021.

  1. tcbendy
    tcbendy Guest

    can't play CoD-Coldwar on Xbox One


    I'm not sure where to go to get the help but here's what happened. I bought an xbox x series and bought Call of Duty-Cold War(Standard edition) but then I reset my xbox x and gave it to my nephew. So I went to my xbox one and downloaded Call of Duty - Cold War (standard edition). Once it downloaded, when I go to play it, it tells me i have to purchase it. So I figured that I bought the wrong edition and just figured I'll buy it again. But when I go to it in the MS Store, it tells me I already own it. So what do I do? Do I need a different edition? Can I get a refund/pay the difference of the edition I have to the one I need to play on my xbox one? Please advise. Thank you.

    ps. I've already uninstalled the game, reset the console twice. Then I reset completely. Wiped everything and started over. And still doesn't work.

    :)
     
    tcbendy, Feb 16, 2021
    #1
  2. XBF Zineb F Win User

    Can't play COD - ColdWar after update

    We recommend going over the following troubleshooting steps:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Signing out and then back again can help as well, but if none of the steps was helpful contacting the support would be the next step to take. You can contact the online support via Contact us | Xbox Support.
  3. Zak M Win User

    Can't play COD - ColdWar after update

    For this issue it would be best to contact Xbox Support, they can help you further with any billing issues.
  4. SickMic Win User

    Can't play COD - ColdWar after update

    Thank you for your reply's, it turned out to be something different, after the update he didn't reinstall every element automatically, I had to manually check the boxes. After that was done, I could finally finish season 3.

    Hey ambassador's, could you make customer service a bit more accessible? I had a hard time finding help.
  5. XBF Zineb F Win User

    CoD Coldwar

    Hello there @MisterH1, I hope everything is going well!



    Thank you for reaching Microsoft Xbox Forum support. The situation regarding Call of Duty Modern Warfare was declared to be a service outage in our official website Xbox Status | Xbox Support; However, I would like you to sign in with your account in our website Xbox Status | Xbox Support, click on the service outage announcement bar and follow the instructions to get a notification when the issue is resolved.



    We apologize about the inconvenience but our engineers are always doing their best to resolve the issue as soon as possible for all the passionate gamers out there, and we would like to thank you for reporting the issue.



    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  6. - AJ - Win User

    Issue with COD ColdWar

    Hi, Stephen! Thank you for reaching out.
    I'm AJ, an Independent Advisor for the Xbox Community.
    I'm sorry to hear you are experiencing issues with COD: Cold War.

    If you don't mind, I'd appreciate it if you could answer the following questions:

    - May I ask which Xbox model you are using?
    - Do you have any external storage devices plugged into your console?
    - If I'm understanding correctly, you are able to load the game but once inside, you are prompted to buy it again despite it showing as owned on the Microsoft Store. Would that be correct?

    Thank you! I'll be looking forward to your reply.
    Best regards.
Thema:

can't play CoD-Coldwar on Xbox One

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