Cant play better together on minecraft

Hi thank you for your answer, i am an xbox one player, i have them added here but cant join them

Hello Saymon Sousa,

To utilize cross-play other players need to link their related account to their Microsoft account.

Windows Central did a good job creating a
tutorial for PS4 users. Once they've linked accounts you'll add their xbox live account and you can join friends off of that.

Let me know if you have any other questions.

Good news, I called support, removed my profile and redownloaded it and that fixed whatever glitch it was. So yes good news.

Whats strange too is I can sign in my a different profile on my xbox and access the store and achievements buy coins etc, but not with my main profile/account. I guess its time to call support.

same here they need to fix it something isn't right.